Patient Care Coordinator

Star Valley Veterinary Clinic; Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health/Dental/Vision Insurance (full?e

Paid Time Off (full time)

401(k)/Retirement Plan (full time)

Employee Pet Care Discounts (full and

Continuing Education Opportunities (

Job summary

National Veterinary Associates, Inc. seeks a friendly Patient Care Coordinator to greet clients and manage the front desk in a busy veterinary practice. You will answer calls, schedule appointments, process payments, and maintain patient records with accuracy and care.

Coordinate with veterinarians and technicians to ensure smooth workflow, convey appointment instructions, and provide compassionate support to clients and their pets in all visits.

Qualifications

• Experience in veterinary reception, veterinary, medical, or customer-service roles is preferred but not required.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills and attention to detail are important.
• Able to thrive in a fast-paced environment and multitask gracefully.
• Willingness to learn veterinary practice-management software.

Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer phones, schedule appointments, and respond to client questions.
• Check clients in and out and process payments accurately.
• Maintain accurate patient and client records.
• Communicate appointment instructions, estimates, and follow-up information.
• Coordinate with veterinarians, technicians, and other team members.
• Handle prescription and food requests per practice protocols.
• Maintain a clean, organized, and welcoming reception area.
• Assist with client communication by phone, email, and in person.
• Provide compassionate support during routine visits and difficult situations.
• Perform other administrative and customer-service duties as needed.

Skills

Communication

Organization

Multitasking

Customer service

Compassion for animals

Team player

Basic computer skills

Education

High school diploma

Job description

We are a compassionate, client-focused veterinary practice dedicated to providing exceptional care for pets and outstanding service to their families. We are looking for a friendly, dependable Patient Care Coordinator (PCC) to join our team and help create a welcoming experience for every client and patient.

About the Role

The Patient Care Coordinator is often the first and last point of contact for our clients. The ideal candidate is organized, compassionate, professional, and comfortable working in a busy veterinary environment.

Responsibilities

• Greet clients and their pets warmly and professionally
• Answer phones, schedule appointments, and respond to client questions
• Check clients in and out and process payments accurately
• Maintain accurate patient and client records
• Communicate appointment instructions, estimates, and follow-up information
• Coordinate with veterinarians, veterinary technicians, and other team members
• Handle prescription and food requests according to practice protocols
• Maintain a clean, organized, and welcoming reception area
• Assist with client communication by phone, email, and in person
• Provide compassionate support to clients during routine visits and difficult situations
• Perform other administrative and customer-service duties as needed

Qualifications

• Previous veterinary reception, veterinary, medical, or customer-service experience preferred, but not required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Comfortable working in a fast-paced environment
• Ability to multitask while maintaining a positive and professional attitude
• Basic computer skills and willingness to learn veterinary practice-management software
• Must be dependable, punctual, and able to work effectively as part of a team
• A genuine love and respect for animals is essential

What We Offer

• Competitive pay
• Health/Dental/Vision Insurance (full time)
• Paid Time Off (full time)
• 401(k)/Retirement Plan (full time)
• Employee Pet Care Discounts (full and part time)
• Continuing Education Opportunities (full and part time)
• Supportive and collaborative team environment (full and part time)
• Opportunities for professional growth (full and part time)