Pet Care Liaison & Client Experience Specialist

Columbia Pike Animal Hospital; Annandale (VA); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Comprehensive benefits

PTO and CE opportunities

Pet care discounts and other perks

Job summary

Columbia Pike Animal Hospital is seeking a personable Patient Coordinator to join the team in Annandale, VA. You will be the primary contact for clients, coordinating with veterinarians and staff to ensure smooth visits, accurate billing, and compassionate communication.

This full-time position offers competitive hourly pay between $26 and $32, with benefits starting within 30 days, PTO, CE opportunities, and pet care discounts. If you love helping pets and people, apply today.

Qualifications

• 2 or more years of experience in a customer service/client facing role within the healthcare, veterinary medicine, or hospitality industry preferred.
• Ability to multitask and prioritize tasks effectively.
• Detail‑oriented with excellent organizational skills.
• Compassionate and empathetic attitude towards clients and patients.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast‑paced and dynamic environment.
• Strong problem‑solving skills and ability to handle challenging situations.
• Level‑headed under pressure.
• LOVE PEOPLE LOVE PETS

Responsibilities

• Welcome clients and provide a warm, professional atmosphere. You will act as the main point of contact for patient inquiries and needs.
• Assist clients in person, over the phone, and via email.
• Verify and update charges between the electronic whiteboard/treatment sheet and the medical record system. Communicate updated estimates and invoice status to clients in a professional and caring manner.
• Act as a bridge between patients/families and clinical staff to ensure clear communication regarding financial and sub‑clinical updates.
• Provide timely and informative updates to our clients; both while they wait in‑clinic and via phone if their pets are hospitalized.
• Coordinate with our Veterinarians, technicians, and management staff to ensure timely patient care.
• Address patient inquiries and help resolve any issues or complaints effectively.
• Maintain patient records accurately and ensure confidentiality.
• Provide information on our services, procedures, and programs.
• Assist patients with completing necessary documentation.
• Collaborate with internal teams to enhance the overall patient experience.
• Conduct follow‑up calls to ensure patient recovery and satisfaction.
• Handle client requests promptly and professionally.
• Assist our clinic staff to create a smooth workflow.
• Participate in training sessions and professional development opportunities.
• Assist Inventory Control Manager with tasks related to receiving and stocking.
• Other duties as assigned by Hospital Operations Manager

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Problem-solving

Empathy

Teamwork

Calm under pressure

Love people love pets

Job description

Columbia Pike Animal Hospital is seeking a personable Patient Coordinator to join the team in Annandale, VA. You will be the primary contact for clients, coordinating with veterinarians and staff to ensure smooth visits, accurate billing, and compassionate communication.

This full-time position offers competitive hourly pay between $26 and $32, with benefits starting within 30 days, PTO, CE opportunities, and pet care discounts. If you love helping pets and people, apply today.