Patient Care Coordinator

Actalent; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

PTO

Job summary

Actalent in Austin, TX is seeking a Contract to Hire Front Desk Coordinator to greet patients, manage registrations, and coordinate care team. This onsite role requires strong customer service and organization.

You will handle scheduling, intake, and payments while supporting interpreters and transportation coordination. The position offers comprehensive benefits and a path to permanent employment.

Qualifications

• Experience in front desk or patient-facing roles.
• Familiarity with registration, scheduling, and medical records processes.
• Ability to coordinate interpreters and transportation.
• Contract-to-hire arrangement and onsite work in Austin, TX.

Responsibilities

• Greet and assist patients with warmth and professionalism.
• Oversee waiting room to keep patients informed of delays.
• Maintain front desk operations with providers and medical assistants.
• Process registrations, co-pays, and insurance responsibilities accurately.

Skills

Customer service

Health care

Case management

Prior authorization

Care management

customer service experience

Medical assistant

athena

Tools

athena

Job description

Description

Greet and assist patients and visitors with warmth and professionalism.

Oversee the waiting room experience, ensuring timely care and keeping patients informed of any delays.

Maintain seamless front desk operations while collaborating with medical assistants and providers.

Keep provider schedules organized for maximum efficiency.

Accurately collect and update patient registration, financial details, and essential health information.

Support patients in overcoming barriers to care by coordinating interpreters, transportation, prescription assistance, and more.

Manage intake processes, including document scanning and records maintenance.

Handle financial transactions such as co-pays and insurance responsibilities with precision and care.

Maintain medical records, ensuring timely filing, scanning, and organization.

Professionally answer calls, schedule appointments, and assist in hospital follow-ups.

Process requests for medical records release while adhering to regulatory guidelines.

Perform additional administrative tasks to support the clinic’s success.

Skills

Customer service, Health care, Case management, Prior authorization, Care management, customer service experience, Medical assistant, athena

Top Skills Details

Customer service,Health care,Case management,Prior authorization,Care management,customer service experience,Medical assistant,athena

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.