Bilingual Medical Assistant

Actalent; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan

Life Insurance

Disability Insurance

HSA

Transportation benefits

Employee Assistance Program

PTO / Holidays

Job summary

Actalent is seeking a Medical Assistant to support clinicians in a fast-paced, onsite clinic in St. Cloud, FL. You will perform daily medical assisting tasks, manage patient appointments, document in Athena EMR, and provide high-quality front-desk support with empathy.

The ideal candidate has at least 1 year in medical assisting, a related diploma/certification, and strong communication skills. This full-time contract-to-hire role offers a comprehensive benefits package and daytime hours.

Qualifications

• 1 year of experience in medical assisting or related role.
• Medical assisting diploma or certification preferred or 1+ year experience.

Responsibilities

• Perform day-to-day medical assisting duties in a clinic setting and support providers and staff.
• Enter patient updates and clinical information into EMR system Athena.
• Answer inbound calls and route questions appropriately.
• Schedule and manage patient appointments and follow-ups.
• Order laboratory tests and ensure timely processing.
• Relay lab results to patients and staff.

Skills

Medical assisting

Athena EMR

Appointment scheduling

Patient communication

BLS knowledge

Front desk support

Lab orders

Insurance documentation

Team collaboration

Education

Medical assisting diploma or certification

High school diploma or equivalent

Tools

Athena EMR

Job description

Responsibilities

• Perform day-to-day medical assisting duties in a clinic setting, supporting providers and clinical staff.
• Conduct patient follow-ups and ensure patients receive timely updates regarding their care and appointments.
• Enter patient updates and clinical information accurately into the electronic medical record (EMR) system, specifically Athena.
• Answer inbound phone calls in a professional and courteous manner, addressing patient questions or routing calls appropriately.
• Schedule and manage patient appointments, including follow-up visits, to maintain an organized and efficient clinic schedule.
• Order laboratory tests as directed and ensure lab orders are entered correctly and processed in a timely manner.
• Relay lab results to patients and appropriate clinical staff in accordance with clinic protocols and confidentiality standards.
• Provide front desk and clinical support, including checking patients in, verifying information, and assisting with patient flow.
• Utilize medical terminology appropriately when documenting and communicating clinical information.
• Support patient care activities as directed by providers, ensuring a welcoming and supportive experience for patients.
• Collaborate with team members to maintain accurate medical records and support insurance-related documentation as needed.
• Deliver excellent customer service to patients, visitors, and colleagues in all interactions.

Essential Skills

• At least 1 year of experience in medical assisting or a closely related medical support role.
• Medical assisting diploma or certification, or 1+ years of Medical Assistant experience preferred.
• High school diploma or equivalent.
• Hands‑on experience working in a medical or healthcare environment.
• Proficiency with electronic medical records (EMR), specifically Athena.
• Knowledge of medical terminology and its use in patient care and documentation.
• Experience with medical records management and electronic health records.
• Ability to schedule appointments and manage patient follow‑ups efficiently.
• Strong patient care skills with a focus on professionalism and empathy.
• Ability to order labs and understand basic lab‑related workflows.
• Comfort with answering and managing a high volume of inbound phone calls.
• Clinical support experience in a medical assisting or similar role.
• Customer service skills, including clear communication and problem‑solving.
• Basic Life Support (BLS) knowledge or certification (if applicable from prior experience).

Additional Skills & Qualifications

• Registered Medical Assistant (RMA) or similar medical assisting credential is a plus.
• Experience working at a front desk in a medical clinic or healthcare facility.
• Familiarity with insurance processes and documentation in a clinical setting.
• Demonstrated ability to work both independently and as part of a collaborative clinical team.
• Strong organizational skills with attention to detail in data entry and record keeping.
• Ability to manage multiple tasks in a fast‑paced clinical environment while maintaining a high level of accuracy.
• Commitment to providing compassionate healthcare and excellent service to patients.

Work Environment

This role is fully onsite at a clinic, working in a professional healthcare environment that combines clinical and front office responsibilities. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., providing a consistent daytime workweek. The clinic uses an electronic medical record system, specifically Athena, and standard medical and office equipment to support patient care and administrative tasks. The environment emphasizes teamwork, reliability, and patient-centered service. Employees receive a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan, and holiday pay with six paid holidays initially. Upon conversion to permanent status, employees are eligible for nine paid holidays and 15 days of paid time off (PTO). Performance-based pay raises are available, and team members can earn PTO tokens—each worth one hour of PTO—for recognized standout actions, with no limit to how many tokens they can accumulate. The clinic regularly hosts employee-focused events such as dinners, lunches, and parties, fostering a supportive and appreciative workplace culture.

Job Type & Location

This is a Contract to Hire position based out of St. Cloud, FL.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 2, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Accommodation Request

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.