Patient Care Coordinator

Mental Health Association of Rochester; Arvada (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Mental Health Association of Rochester seeks a front-desk team member to greet patients, handle scheduling, and assist providers. The role includes patient registration, insurance verification, and effective communication to support coordinated care.

Strong people skills and attention to detail are essential. Benefits include working in a patient-focused internal medicine setting with opportunities to improve workflow and ensure smooth patient experiences.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to handle multiple priorities.
• Experience with electronic health records (EHR).

Responsibilities

• Greet patients and deliver excellent customer service.
• Answer phones and assist with patient questions.
• Coordinate referrals and arrange follow-up visits.
• Maintain accurate electronic health records and documentation.
• Support providers by ensuring patients are scheduled and prepared.

Skills

Communication

Interpersonal skills

Prioritization

Attention to detail

Tools

EHR systems

Job description

Serve as a front-facing team member supporting patients and providers in an internal medicine clinic. Manage scheduling, patient registration, insurance verification and patient communication to ensure coordinated, patient-first care.

Key Duties

• Greet patients and provide excellent customer service.
• Answer phones and assist with patient questions and requests.
• Coordinate referrals and help arrange follow-up visits.
• Maintain accurate electronic health records and documentation.
• Support providers by ensuring patients are properly scheduled and prepared.

Required skills/qualifications:

Strong communication and interpersonal skills, ability to manage multiple priorities, attention to detail, and comfort working with electronic health record systems.