Patient Care & Coordination Specialist

PERIGON PHARMACY 360 LLC; Coraopolis (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

PERIGON PHARMACY 360 LLC is seeking a Patient Care Coordinator to handle inbound and outbound calls, build relationships with patients and providers, and ensure outstanding service. You will resolve issues by offering solutions and options, maintaining documentation, and coordinating with clinical staff in a fast-paced specialty pharmacy environment.

The role requires excellent communication, problem-solving, and the ability to manage multiple tasks while supporting patients and caregivers with

Qualifications

• Excellent oral communication skills.
• Time management needed.
• Active listening required.
• Complex problem solving abilities.
• Critical thinking and sound judgement.
• Ability to work weekdays, may include Saturdays and extended hours.

Responsibilities

• Coordinate prescription orders with patients or caregivers monthly or as needed.
• Provide information on products/services, take/enter/cancel orders, or document complaints.
• Review medication coverage, collect copays/balances, and verify account details.
• Maintain a friendly, helpful demeanor and ensure customer satisfaction.
• Escalate unresolved issues to the appropriate departments for investigation.
• Document all communications and actions in the patient record.
• Assist with payments and inform patients of past due amounts as needed.
• Manage the phone queue to support patients and physicians.

Skills

Oral communication

Time management

Active listening

Problem solving

Critical thinking

Judgement & decision making

Weekday availability

Job description

PERIGON PHARMACY 360 LLC is seeking a Patient Care Coordinator to handle inbound and outbound calls, build relationships with patients and providers, and ensure outstanding service. You will resolve issues by offering solutions and options, maintaining documentation, and coordinating with clinical staff in a fast-paced specialty pharmacy environment.

The role requires excellent communication, problem-solving, and the ability to manage multiple tasks while supporting patients and caregivers with