Patient Care Representative/Technologist Aide

Cape Cod Imaging Services, LLC; Winchester (MA); On-site; USD 23,000 - 40,000; Part time

Job summary

Shields Health Care Group in Winchester, MA seeks a Patient Care Representative/Tech Aide for a per diem role. You will greet patients, collect copays, assist with iPad check-in, and ensure privacy and accuracy in a fast-paced environment.

You will collaborate with technologists to maintain patient flow, verify information, and support scheduling. A high school diploma and CPR certification are required, with strong communication and data-entry skills essential.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations.
• Ability to sit for extended periods while data entry and information intake by phone.

Responsibilities

• Greet patients, collect copay/deductible amounts and explain consent forms.
• Assist patients with iPad check-in, troubleshoot and provide feedback.
• Recognize when language services are needed and coordinate accordingly.
• Distribute films/CDs while upholding HIPAA and privacy policies.
• Collaborate with technologists and radiologists to maintain patient flow.
• Process mail and prepare the next day's appointment setup.
• Verify and enter information into systems; maintain confidentiality.
• Respond to scheduling emergencies and support waitlists.

Skills

CPR certified

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Follow instructions

Multitasking

Education

High School Diploma

Job description

Job Summary

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy. This is a per diem role.

Job Description

What you will do

• Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day's appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process
• Assists in preparing patient scan room
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Performs other related duties as required

Required Qualifications

What you need:

• High School Diploma required
• Must be CPR certified
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Pay range for this position is $17-29/hr + benefits.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.