Patient Care Concierge & Scheduling Specialist

40400 Desert Southwest Utah Market Medical Group; Saint George (UT); On-site; USD 52,466,000 - 68,197,000; Full time

Job summary

Intermountain Health in Saint George, UT, is seeking a Patient Service Representative to connect with patients, schedule appointments, verify insurance information, and collect payments. The role emphasizes accurate EMR documentation, excellent communication, and professional patient interactions in a fast-paced clinic setting.

Responsibilities include greeting patients, updating demographics, handling payments, and ensuring privacy of PHI.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver high-level customer satisfaction.
• Protect privacy, confidentiality, and PHI of patients.

Responsibilities

• Greet and check-in/out patients and verify information.
• Schedule appointments for visits, procedures, tests, referrals, and/or consultations.
• Verify insurance information and collect necessary forms.
• Document calls and interactions in the EMR.
• Assist patients with forms to meet regulatory and billing needs.
• Obtain copies of insurance cards and IDs.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health in Saint George, UT, is seeking a Patient Service Representative to connect with patients, schedule appointments, verify insurance information, and collect payments. The role emphasizes accurate EMR documentation, excellent communication, and professional patient interactions in a fast-paced clinic setting.

Responsibilities include greeting patients, updating demographics, handling payments, and ensuring privacy of PHI.