Patient Care Concierge & Scheduling Specialist

Virtua; Cherry Hill Township (NJ); On-site; USD 26,000 - 39,000; Full time

Job summary

Virtua Health in New Jersey seeks an Administrative Patient Navigator to coordinate the patient journey from scheduling to insurance coordination and pre-certifications, including documentation and data entry in the patient health database.

You will act as the first-line contact for patients, providing concierge-style service, handling billing inquiries, pre-authorizations, and communicating with physicians and multi-disciplinary teams to ensure a smooth patient experience in Cherry Hill.

Qualifications

• Two to Four years practice experience preferably in surgical environment.
• Excellent customer service and communication skills.
• Previous experience as an Administrative Patient Navigator preferred.
• Experience with electronic patient health record required, Next-Gen preferred.
• Experience with Microsoft Office Suite.
• Medical Terminology Experience required.

Responsibilities

• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments, follow up diagnostic testing, monitoring of testing results, ongoing communication with patient, physicians and multi-disciplinary departments.
• Prepares charts for new patient consult by coordinating testing reports, insurance referrals, and other appropriate documents necessary for efficient consult.
• Assists with patient supplemental testing coordination and scheduling, including provider and staff tasking, prescription coordination and follow communication with patient.
• Enter data and documentation in patient health database, as well as practice logs.
• Assists with any patient billing inquiries regarding visits or testing. Initiates and tracks pre-authorizations for supplemental testing.
• Provides administrative support to Physicians and Practice Manager as needed regarding correspondence, patient record, documentation and office administrative information.

Skills

Customer service

Administrative navigator

EHR (Next-Gen) experience

Microsoft Office

Medical terminology

Surgical environment experience

Education

High school diploma or equivalent

Associate degree preferred

Medical assisting graduate preferred

Medical Assistant certification preferred

Job description

Virtua Health in New Jersey seeks an Administrative Patient Navigator to coordinate the patient journey from scheduling to insurance coordination and pre-certifications, including documentation and data entry in the patient health database.

You will act as the first-line contact for patients, providing concierge-style service, handling billing inquiries, pre-authorizations, and communicating with physicians and multi-disciplinary teams to ensure a smooth patient experience in Cherry Hill.