Patient Experience Coordinator

Pnsoc; Orange (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

Pacific Neuropsychiatric Specialists is seeking a friendly Medical Office Assistant to greet patients, collect copays, and schedule follow-ups. You will support providers with paperwork and coordinate communications between patients and the medical team. A high-volume environment and strong communication skills are essential.

Requirements include a High School Diploma (College preferred), BLS/CPR (required), and medical facility experience. Medical Assistant certification is preferred.

Qualifications

• Experience or training in a medical facility is preferred.
• Friendly, outgoing, people oriented personality.
• Strong written and oral communication skills.
• Telephone and computer skills required.
• Ability to handle multiple tasks under stress.

Responsibilities

• Welcome patients with a positive attitude.
• Check in patients and collect copays.
• Check out patients and schedule follow ups.
• Ensure provider schedules are full and call waitlist patients.
• Schedule and confirm appointments for existing patients.
• Assist with paperwork and insurance communications.
• Relay patient messages to providers and relay responses.
• Respond to calls and voicemails promptly.
• Be a team player and assist where needed.
• Flexibility with location coverage; handle a high volume office.

Skills

People oriented

Excellent communication

Telephone skills

Computer skills

Prioritize tasks

Stress management

Interpersonal professionalism

Education

High School Diploma

College preferred

Medical Assistant Certification (Preferred)

BLS/CPR Certification (Required)

Job description

Pacific Neuropsychiatric Specialists is seeking a friendly Medical Office Assistant to greet patients, collect copays, and schedule follow-ups. You will support providers with paperwork and coordinate communications between patients and the medical team. A high-volume environment and strong communication skills are essential.

Requirements include a High School Diploma (College preferred), BLS/CPR (required), and medical facility experience. Medical Assistant certification is preferred.