Patient Care Concierge & Front Office Specialist

DermCare Management; Orlando (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

DermCare Management in Orlando seeks a Patient Care / Front Office Coordinator to manage patient messages, schedule visits, confirm appointments, and ensure a welcoming, efficient front desk experience. The role requires prior medical office experience and a patient-first approach.

You will triage inquiries, maintain accurate records, handle check-in/out, and support billing and communications with providers. This full-time position offers a stable team environment in a busy clinical setting.

Qualifications

• Minimum 3 years of front desk experience in a medical office.
• Front desk experience in a Medical office required, Plastic Surgery experience preferred.
• Experience in sales/customer service required.
• Excellent attention to detail.
• Ability to adjust priorities quickly as circumstances dictate.
• Team-player mentality, wanting to work cohesively with others.
• Ability to multitask and maintain composure under pressure.
• Able to commute to the office.

Responsibilities

• Manage and triage messages accurately from patients via emails, calls, and on-site, routing to proper individuals and documenting in the system.
• Capture and facilitate patient needs, scheduling follow-ups and coordinating services.
• Review daily schedule to ensure accurate appointment type, purpose, status, and add-ons.
• Manage check-in/check-out processes, review HIPAA paperwork, and communicate patient needs to providers.
• Post visit charges and ensure correct descriptions and payments are updated in the billing system.
• Coordinate and complete the audit processes for super bills, surgery notes, and related documentation.
• Maintain a welcoming front desk, waiting area appearance, and overall facility care.

Skills

Customer service

Multitasking

Communication

Attention to detail

Team player

Work independently

Phone system proficiency

Commute to office

Tools

Medical office software

Data entry systems

CRM system

Job description

DermCare Management in Orlando seeks a Patient Care / Front Office Coordinator to manage patient messages, schedule visits, confirm appointments, and ensure a welcoming, efficient front desk experience. The role requires prior medical office experience and a patient-first approach.

You will triage inquiries, maintain accurate records, handle check-in/out, and support billing and communications with providers. This full-time position offers a stable team environment in a busy clinical setting.