Patient Care Concierge - Front Desk & Scheduling

Silicon Valley Medical Development

Morgan Hill (CA)

On-site

USD 40,000 - 42,000

Full time

2 days ago

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Job summary

El Camino Health Medical Network in Morgan Hill, CA is seeking a Patient Care Representative to be the first point of contact for our outpatient practices. This full-time role requires 8:00 a.m. to 5:00 p.m.

shifts, Monday through Friday, and involves answering calls, scheduling appointments, verifying demographics and insurance, and guiding patients through the EMR system. You will review medical records to assist with inquiries, process payments, and support front-office operations to ensure a

Qualifications

High School Diploma or GED required.
Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred.
Experience working with an EMR.
Ability to accurately type a minimum of 40 WPM.
Strong verbal and written communications, and active listening skills.
Solid patient/guest relations skills with professional, courteous communication.
Excellent interpersonal and telephone communications skills.
Basic math skills to collect payments and balance cash drawer.
Attention to detail.
Proficiency with EPIC EMR and computer tasks.

Responsibilities

Answer telephone calls and relay messages; schedule appointments.
Verify patients’ demographics and insurance information.
Review patients’ medical records to assist with inquiries and requests for refills.
Assist patients with registering for MyCare health record system and EMR in-basket management.
Reconcile cash drawer; process payments and deposits.
Adhere to HR, safety, HIPAA and compliance policies; maintain standard workflow.