Patient Care Representative

Silicon Valley Medical Development; Morgan Hill (CA); On-site; USD 40,000 - 42,000; Full time

Job summary

El Camino Health Medical Network in Morgan Hill, CA is seeking a Patient Care Representative to be the first point of contact for our outpatient practices. This full-time role requires 8:00 a.m. to 5:00 p.m.

shifts, Monday through Friday, and involves answering calls, scheduling appointments, verifying demographics and insurance, and guiding patients through the EMR system. You will review medical records to assist with inquiries, process payments, and support front-office operations to ensure a

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred.
• Experience working with an EMR.
• Ability to accurately type a minimum of 40 WPM.
• Strong verbal and written communications, and active listening skills.
• Solid patient/guest relations skills with professional, courteous communication.
• Excellent interpersonal and telephone communications skills.
• Basic math skills to collect payments and balance cash drawer.
• Attention to detail.
• Proficiency with EPIC EMR and computer tasks.

Responsibilities

• Answer telephone calls and relay messages; schedule appointments.
• Verify patients’ demographics and insurance information.
• Review patients’ medical records to assist with inquiries and requests for refills.
• Assist patients with registering for MyCare health record system and EMR in-basket management.
• Reconcile cash drawer; process payments and deposits.
• Adhere to HR, safety, HIPAA and compliance policies; maintain standard workflow.

Skills

Typing 40 WPM

Verbal communication

Written communication

Customer service

Teamwork

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Full Time , Days , 8:00 a.m. - 5:00 p.m.

Posted 09/17/2026

Travel Required: No

El Camino Health Medical Networkis currently seeking a talented Patient Care Representative to join our growing healthcare team in Santa Clara County!

Pay:$28.68 - $30.13/hr.

Shift:M-F, 8:00am-5:00pm

El Camino Health Medical Network is recruiting Full-time Patient Care Representativefor our El Camino Health Multi-Specialty Care outpatient practices located in Morgan Hill, CA.

The Patient Care Representative (PCR) is the primary point of contact for the practice’s patients. Theycontributeto the overall patient experience and satisfaction. Responsibilities include: answer telephone calls and relay messages, schedule appointments, verify patients’ demographics and insurance information. Additionally, the PCR will review patients’ medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests.

• Registers patients and updates existing patient accounts in a courteous and professional manner
• Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver
• Handles any system red flags as they are encountered
• Assist patients with registering for MyCare health record system

Call Management

The following activities are performed when assigned to Call Management

• Handles incoming calls, makes appointments, sends task to providers and support staff as needed
• Assures all urgent calls are handled in a timely manner

Communication and Front-Office Procedures

The following activities are expected to be performed in a timely , courteous and professional manner in accordance with service level standards:

• Greet patients and others entering the department
• Schedules new or follow-up appointments
• Responds to requests from patients, family members, physicians and staff

Electronic Medical Record (EMR) Documentation

• Manages EMR in-basket(s), work queues and schedule templates as assigned

Cashiering

• Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries

All other duties as assigned including department-specific functions and responsibilities

• Contributes to the overall patient experience and satisfaction
• Participates in performance improvement activities
• Performs other duties as assigned
• Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements

Performs work in accordance with established schedules, policies and procedures

Requirements

• High School Diploma or GED
• Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
• Experience working with an EMR
• Ability to accurately type a minimum of 40 WPM
• Strong verbal and written communications, and active listening skills
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
• Excellent interpersonal and telephone communications skills
• Basic math skills necessary to collect payments and balance cash drawer
• Excellent attention to detail
• Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
• Ability to maintain composure during challenging interpersonal interactions
• Ability to effectively organize and prioritize tasks to complete assignments within the time allotted to maintain standard workflow
• Ability to work effectively as a team member who is flexible, cooperative and willing toassist others