Patient Care Coordinator (Front Desk)

Upperline Health Inc; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly team bonus

Medical, dental & vision benefits

401K

PTO and parental leave

Weekday clinic hours

Job summary

Upperline Health is looking for a proactive Patient Care Coordinator to support physicians in delivering clinic-based care. Based in East Orlando, you will greet patients, check them in, and ensure timely appointments.

You will handle scheduling, payments, and EMR documentation while maintaining confidentiality in a fast-paced, patient-centered setting. The role requires strong communication and customer service skills, with preferred experience in healthcare reception and a background in

Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service.
• Prior experience working in a podiatric or orthopedic practice is preferred.
• Medical billing and coding experience is highly preferred.
• Experience working in an EMR, Athenahealth is preferred.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction.

Responsibilities

• Front desk duties: answer calls, greet patients, obtain information, keep entrance area clean and organized.
• Assist patients with scheduling appointments.
• Maintain on-time schedules by notifying physicians when patients arrive.
• Retrieve and file patient records as needed.
• Collect payment from patients.
• Maintain accurate patient records and scan documents into EMR as needed.
• Manage office supplies inventory—check, order, stock.
• Protect patient confidentiality and rights.
• Help with additional duties as needed.

Skills

Front desk receptionist

Customer service

Communication skills

Team player

Tools

Athenahealth EMR

Job description

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care,Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

We put patients at the center of value-based care.

Triage is temporary.Treatment is transformative.

Why join our team?

• Mission-driven and patient-focused environment
• Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care
• Generous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave
• Work Life Balance – regular weekday clinic hours
• Supportive regional and corporate teams

About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in East Orlando. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Patient Care Coordinator Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Patient Care Coordinator Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Prior experience working in a podiatric or orthopedic practice is preferred
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.