Patient Care Coordinator (Front Desk)

Silversmith Capital Partners; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K

PTO

Parental leave

Medical, dental, vision

Job summary

Upperline Health is seeking a dedicated Patient Care Coordinator to support physicians in delivering complex health services in the clinic setting. This on-site role is based in East Orlando and involves front desk receptionist duties, greeting patients, and ensuring smooth check-in and preparation for appointments.

The ideal candidate will have prior front-office experience in healthcare, strong communication skills, and familiarity with EMR systems such as Athenahealth.

Qualifications

• Experience as a front-office receptionist in a healthcare setting is required or strongly preferred.
• Experience in a podiatric or orthopedic clinic is preferred.
• Medical billing and coding experience is highly preferred.
• Experience using EMR systems, especially Athenahealth, is preferred.
• Strong communication and interpersonal skills with excellent grammar and professionalism.

Responsibilities

• Handle front desk receptionist duties, greet patients, and ensure accurate check-in and timely appointments.
• Assist patients with scheduling and appointment coordination.
• Maintain on-time schedules by notifying physicians of patient arrivals.
• Retrieve and file patient records as needed.
• Collect payments from patients and manage billing-related tasks.
• Update patient information and scan documents into EMR as required.
• Manage office supplies and inventory, including ordering and stocking.
• Protect patient confidentiality and comply with privacy regulations.

Skills

Front desk receptionist

Healthcare clinic experience

Customer service

Medical billing

EMR experience

Tools

Athenahealth

EMR systems

Job description

About Us

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

We put patients at the center of value-based care.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

Triage is temporary. Treatment is transformative.

Why join our team?

• Mission-driven and patient-focused environment


• Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care


• Career growth opportunities


• Generous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave


• Work Life Balance – regular weekday clinic hours


• Supportive regional and corporate teams

About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in East Orlando. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Patient Care Coordinator Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized


• Assist patients with scheduling appointments


• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived


• Retrieve and file patient records as needed


• Collect payment from patients


• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed


• Responsible for office supply inventory, including checking, ordering and stocking supplies


• Protect patient rights by maintaining confidentiality of patient records


• Contribute to team effort by assisting with additional duties and when support is requested

Patient Care Coordinator Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service


• Prior experience working in a podiatric or orthopedic practice is preferred


• Medical billing and coding experience is highly preferred


• Experience working in an EMR, Athenahealth is preferred


• Must be an effective communicator with excellent grammar and interpersonal skills


• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction


• Demonstrated experience as a motivated and dedicated team member with a stable work history


• Thrives in a fast-paced collaborative environment


• Reliable transportation and the ability to pass a drug test and a background check is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time