Patient Care Concierge - Front Desk & Scheduling

Claremedica; Deerfield Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Claremedica in Deerfield Beach is looking for a Patient Care Concierge to join our healthcare team. This role is the first point of contact for patients, focusing on exceptional customer service and patient advocacy.

The ideal candidate will manage patient interactions, assist with appointments, and maintain records, ensuring a smooth office operation. This position requires strong communication skills, organizational abilities, and a minimum of 1 year experience in a medical or customer service environment.

Qualifications

• Minimum 1 year of work experience in a medical clinic or customer service.
• Ability to communicate professionally with patients and staff.
• Must be proficient with Microsoft Office Suite and typing at least 40 WPM.

Responsibilities

• Serve as the first point of contact for patients.
• Manage patient interactions and the smooth operation of the front office.
• Schedule and confirm patient appointments.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

EMR systems

Job description

Claremedica in Deerfield Beach is looking for a Patient Care Concierge to join our healthcare team. This role is the first point of contact for patients, focusing on exceptional customer service and patient advocacy.

The ideal candidate will manage patient interactions, assist with appointments, and maintain records, ensuring a smooth office operation. This position requires strong communication skills, organizational abilities, and a minimum of 1 year experience in a medical or customer service environment.