Patient Care Concierge: Front Desk & Insurance

Robert B. Scott Ocularists; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Robert B. Scott Ocularists is looking for a dynamic Front Office Patient Coordinator to join our healthcare team in Chicago. In this role, you will be the first point of contact for patients, providing exceptional service while managing various administrative duties.

The ideal candidate will have strong knowledge in health insurance and proficiency with EHR systems, ensuring smooth clinic operations and positive patient experiences. Join our dedicated team at our two offices in Downtown Chicago & Westchester, IL.

Qualifications

• Proven experience in a medical office setting or hospital environment.
• Strong knowledge of insurance terminology and medical billing procedures.
• Ability to handle sensitive patient information following HIPAA guidelines.

Responsibilities

• Greet patients warmly and verify insurance coverage.
• Manage patient check-in and check-out processes efficiently.
• Verify insurance benefits and process payments.

Skills

Health insurance-related administrative skills

Electronic health record (EHR) systems proficiency

Excellent communication abilities

Knowledge of insurance terminology

Bilingual skills

Tools

Microsoft Office Suite

EMR/EHR systems (e.g., DrChrono, Epic)

Job description

Robert B. Scott Ocularists is looking for a dynamic Front Office Patient Coordinator to join our healthcare team in Chicago. In this role, you will be the first point of contact for patients, providing exceptional service while managing various administrative duties.

The ideal candidate will have strong knowledge in health insurance and proficiency with EHR systems, ensuring smooth clinic operations and positive patient experiences. Join our dedicated team at our two offices in Downtown Chicago & Westchester, IL.