Patient Care Concierge — Front Desk & EMR (Los Gatos)

El Camino Health Medical Network; Los Gatos (CA); Presencial; USD 35.000 - 50.000; Jornada completa

Descripción de la vacante

El Camino Health Medical Network is seeking a Patient Care Representative to join our Los Gatos outpatient practices. You will be the main point of contact for patients, handling calls, scheduling, verification of information, and basic messaging duties.

The role requires EMR proficiency (EPIC preferred), accurate data entry at about 40 WPM, and strong communication skills. A high school diploma or GED is required, with 2 years of related experience; bilingual abilities are a plus.

Formación

• High school diploma or GED required.
• Minimum 2 years as a Patient Care Representative or in a customer service role.
• Experience working with EMR systems (EPIC preferred).
• Excellent typing speed of at least 40 WPM.
• Strong verbal and written communication skills.
• Bilingual skills preferred.

Responsabilidades

• Answer calls, relay messages, and schedule appointments.
• Verify demographics and insurance information; collect payments.
• Review medical records to assist with patient inquiries.
• Manage EMR in-basket, queues, and templates.
• Reconcile cash drawer and deposits.
• Greet patients and support front-desk operations.

Conocimientos

Customer service

Phone etiquette

EMR experience

Typing 40 WPM

Interpersonal skills

Bilingual

Educación

High School Diploma or GED

Associates degree preferred

Herramientas

EPIC EMR

MyCare Health Record

Descripción del empleo

El Camino Health Medical Network is seeking a Patient Care Representative to join our Los Gatos outpatient practices. You will be the main point of contact for patients, handling calls, scheduling, verification of information, and basic messaging duties.

The role requires EMR proficiency (EPIC preferred), accurate data entry at about 40 WPM, and strong communication skills. A high school diploma or GED is required, with 2 years of related experience; bilingual abilities are a plus.