Patient Care Concierge – Front Desk Coordinator

East River Medical Imaging, PC.; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

East River Medical Imaging, PC. in White Plains, NY is seeking a full-time Front Desk Care Coordinator (Onsite-Westchester) to manage patient flow, verify insurance estimates, and support the front desk team. You will be the first point of contact for patients, handling payments and updates with a courteous, professional manner.

Shift varies; onsite work only. The role requires strong communication, multitasking, and HIPAA compliance; EMR/PACS experience is a plus.

Qualifications

• High school diploma and two years of college experience, or two years in healthcare, or equivalent education and experience.
• Familiarity with basic insurance terminology.
• Awareness of HIPAA laws and compliance regulations.

Responsibilities

• Establish strong relationships with patients from diverse backgrounds through effective communication and empathy.
• Maintain professionalism and a positive attitude at all times.
• Demonstrate multitasking skills while remaining composed.
• Process payments and insurance estimates.
• Update patient information both in the system and on file.
• Ensure insurance authorizations are secured.
• Confirm that patients are cleared for all exams (CT, MRI, PET/CT, X-ray, sonograms, mammography).
• Perform other duties as assigned.

Skills

Project management

Time management

Independent work

Attention to detail

Customer service

Communication

Organisational skills

Professional interaction

Education

High school diploma and two years of college experience, or two years in healthcare

Tools

Outlook

Teams

Office

EMR

PACS

Royal Solutions

Job description

East River Medical Imaging, PC. in White Plains, NY is seeking a full-time Front Desk Care Coordinator (Onsite-Westchester) to manage patient flow, verify insurance estimates, and support the front desk team. You will be the first point of contact for patients, handling payments and updates with a courteous, professional manner.

Shift varies; onsite work only. The role requires strong communication, multitasking, and HIPAA compliance; EMR/PACS experience is a plus.