Patient Care Concierge & Executive Assistant

Private Medical; Miami Beach (FL); In loco; USD 50.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with match

Health benefits

3 weeks paid time off

10 paid holidays + 1 floating holiday

Descrizione del lavoro

Private Medical is seeking a Patient Care Administrator in Miami Beach to deliver concierge-level services to patients and doctor teams. You will manage scheduling, billing communications, and EMR organization while identifying operational improvements to enhance care delivery.

The role requires a Bachelor’s degree preferred in a science/med field, 1 year of healthcare experience, and strong communication skills.

Competenze

• Bachelor's Degree preferred, preferably in a science or medically-related field.
• 1 year of experience required, healthcare experience preferred
• Advanced computer literacy, primarily with Apple computers, and tech-savviness in a paperless environment (EHR enabled)
• Proven track record of providing extraordinary customer service
• Excellent critical thinking and communication skills
• Autonomous, responsible, and proactive – executive-level professionalism
• Enthusiastic and passionate about our mission
• Tenacity to follow through on quick and long-tail responsibilities
• Excellent verbal and written communication skills
• Exceptional ability to multi-task and self-prioritize efficiently
• Adept with technology applications and services

Mansioni

• Provide concierge services for patients, including prescriptions, patient interface with offices and hospitals, appointments, follow-ups, tracking appointments, and developing relationships
• Respectful, responsive email and phone communication with prospective and current patients
• Warmly greet and assist patients with check-in/out
• Schedule physician appointments with reminders
• Coordinate and track outside consults, tests, and imaging studies
• Obtain prior authorizations for prescriptions and diagnostic companies
• Upload labs and outside documentation into EMR
• Answer and triage phone calls
• Handle other assigned responsibilities and projects as needed

Conoscenze

Customer service

Excellent communication

Critical thinking

Multi-tasking

Proactive

Tech-savvy (Apple)

Formazione

Bachelor's Degree preferred in science/med field

Strumenti

EMR/EHR

Apple computers

Descrizione del lavoro

Private Medical is seeking a Patient Care Administrator in Miami Beach to deliver concierge-level services to patients and doctor teams. You will manage scheduling, billing communications, and EMR organization while identifying operational improvements to enhance care delivery.

The role requires a Bachelor’s degree preferred in a science/med field, 1 year of healthcare experience, and strong communication skills.