Patient Care Concierge & Data Entry Specialist

Lehan Drugs Inc.; DeKalb (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Lehan Drugs Inc. in DeKalb, IL is seeking a customer service focused team member to greet and assist walk-in patients on our retail floor, listening to their needs and offering tailored recommendations to ensure a positive experience.

You will collaborate with the Patient Care Technician team to manage calls, enter accurate patient data into the Brightree system for new registrations, and help maintain a welcoming, organized showroom environment.

Qualifications

• Greet and assist walk-in patients on the retail floor.
• Listen to patient needs and offer tailored recommendations.
• Collaborate with the Patient Care Technician (PCT) team to manage incoming calls and notes.
• Input patient demographic information into the Brightree system accurately for new walk-ins.

Responsibilities

• Provide Exceptional Customer Service: Greet and assist walk‑in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Maintain a Welcoming and Organized Retail Environment: Ensure the showroom floor is well‑maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Collaborate with Patient Care Team: Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Accurate Data Entry: Input customer demographic information into the Brightree system for new walk‑in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Team Support: Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.

Job description

Lehan Drugs Inc. in DeKalb, IL is seeking a customer service focused team member to greet and assist walk-in patients on our retail floor, listening to their needs and offering tailored recommendations to ensure a positive experience.

You will collaborate with the Patient Care Technician team to manage calls, enter accurate patient data into the Brightree system for new registrations, and help maintain a welcoming, organized showroom environment.