Patient Services Associate: Frontline Customer Care

Lehan Drugs, Inc.; DeKalb, Northern (IL, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Lehan Drugs, Inc. in DeKalb, IL is seeking a customer service oriented team member to greet walk-in patients, assess needs, and offer tailored recommendations for a positive experience.

You will collaborate with the Patient Care Technician team, enter new patient data into the Brightree system with accuracy, and provide broad team support to keep the retail operation efficient and welcoming.

Qualifications

• Greet and assist walk-in patients with attentiveness and tailored recommendations.
• Demonstrate active listening to understand patient needs and provide helpful options.
• Maintain professional, welcoming demeanor and assist inquiries effectively.

Responsibilities

• Greet walk-in patients and tailor recommendations to their needs.
• Maintain a clean, welcoming showroom environment.
• Collaborate with the Patient Care Technician team to handle inquiries and notes.
• Enter new patient demographics into the Brightree system accurately.
• Provide general team support to promote efficiency and a positive work environment.

Skills

Customer service

Communication

Data entry

Tools

Brightree system

Job description

Lehan Drugs, Inc. in DeKalb, IL is seeking a customer service oriented team member to greet walk-in patients, assess needs, and offer tailored recommendations for a positive experience.

You will collaborate with the Patient Care Technician team, enter new patient data into the Brightree system with accuracy, and provide broad team support to keep the retail operation efficient and welcoming.