Patient Care Concierge | Clinic Scheduling & Support

sentara; Harrisonburg (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Tuition assistance

Education/loan repayment

Employee discounts

Job summary

Sentara RMH Orthopedic Center in Harrisonburg, VA is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician's office. You will handle phones, scheduling, and patient questions, contributing to an excellent patient experience.

The role emphasizes teamwork and high-quality service in a dayshift, 8-5 environment. Required: HS diploma, 3 years of customer service, and 1 year with health insurance plans or related areas.

Qualifications

• 3 years of customer service experience is required.
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers is required.
• HS Diploma required; associate degree or higher may offset experience.

Responsibilities

• Answer phones and provide information to patients.
• Schedule appointments and manage patient flow.
• Answer patient questions and provide non-clinical support to care delivery.

Skills

Customer service

Telephone skills

Medical terminology

Education

HS Diploma

Associate degree or higher in lieu of experience

Job description

Sentara RMH Orthopedic Center in Harrisonburg, VA is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician's office. You will handle phones, scheduling, and patient questions, contributing to an excellent patient experience.

The role emphasizes teamwork and high-quality service in a dayshift, 8-5 environment. Required: HS diploma, 3 years of customer service, and 1 year with health insurance plans or related areas.