Front Desk & Patient Services Specialist (Medical Office)

Fyzical; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

FYZICAL, a leading physical therapy provider, seeks a friendly Customer Service Representative in Plano, TX. As the first and last person patients meet, you will greet guests, manage phone lines, schedule appointments and gather patient data with care.

You will verify insurance, collect payments, and coordinate between patients and clinicians, ensuring smooth daily operations while delivering compassionate service in a fast-paced, technology‑driven clinic.

Qualifications

• Entry-level role requiring strong people skills and organization.
• Experience with patient intake and scheduling is a plus.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Handle patient scheduling, appointments, and multi-phone lines.
• Gather new patient data and track referrals.
• Disseminate information to patients and coordinate with physicians.
• Process payments and verify insurance.
• Manage mail and distribution to proper areas.
• Assist with benefits paperwork and billing communications.
• Provide patient liaison support and scheduling of evaluations.

Skills

High school diploma

Valid driver’s license

Multitasker

Clear communicator

Empathetic

Detail oriented

Reliable transportation

Strong work ethic

Education

High school diploma or GED

Job description

FYZICAL, a leading physical therapy provider, seeks a friendly Customer Service Representative in Plano, TX. As the first and last person patients meet, you will greet guests, manage phone lines, schedule appointments and gather patient data with care.

You will verify insurance, collect payments, and coordinate between patients and clinicians, ensuring smooth daily operations while delivering compassionate service in a fast-paced, technology‑driven clinic.