Patient Care & Compliance Support Specialist

Health-Care-Solutions-At-Home; Flint (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Job summary

Health-Care-Solutions-At-Home seeks a customer service oriented professional to support home health operations. You will communicate with customers to answer questions, resolve problems, and determine ongoing service needs in line with physician directions.

The role includes documenting calls, entering orders, updating demographics, and helping train staff to ensure accurate medication and service delivery. Strong communication and data entry skills are essential.

Qualifications

• High School Diploma or GED required.
• Able to read and analyze patient orders.
• Strong written and verbal communication with patients and coworkers.
• Assist in training of employees.
• Ability to perform basic calculations for frequencies and doses dispensed.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and automated dialer systems.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Read and analyze documents

Effective communication

Employee training support

Calculate dosages/frequencies

Follow oral and written instructions

Education

High School Diploma or GED

Tools

Computer entry system

Job description

Health-Care-Solutions-At-Home seeks a customer service oriented professional to support home health operations. You will communicate with customers to answer questions, resolve problems, and determine ongoing service needs in line with physician directions.

The role includes documenting calls, entering orders, updating demographics, and helping train staff to ensure accurate medication and service delivery. Strong communication and data entry skills are essential.