Customer Care & Solutions Specialist

Lincare; Jackson (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking a team member to communicate with customers, answering questions and resolving problems while supporting compliance with physician direction. The role involves inbound and outbound calls, assessing needs for products or services, and updating customer records.

Responsibilities include documenting calls, entering orders, and verifying demographic information in the computerized system, ensuring accurate maintenance of customer data and adherence to physician directives.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Lincare is seeking a team member to communicate with customers, answering questions and resolving problems while supporting compliance with physician direction. The role involves inbound and outbound calls, assessing needs for products or services, and updating customer records.

Responsibilities include documenting calls, entering orders, and verifying demographic information in the computerized system, ensuring accurate maintenance of customer data and adherence to physician directives.