Patient Care & Clinic Operations Coordinator

LifeStance Health; Walnut Creek (CA); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Services Coordinator to serve as the point of contact for coordinating medical care, supporting patients and clinicians, and ensuring quality service for in-person and telehealth encounters.

The role emphasizes strong communication, teamwork, and proficient use of EMRs and Microsoft Office, with a starting pay of $23.50 per hour and quarterly incentive potential. This on-site position is located in Walnut Creek, CA.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential information (HIPAA).

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA).
• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy.
• Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc.
• Ensure accuracy of patient pharmacy information in the medical record.
• Scan all hard copy correspondence into patient’s EHR record.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Assist in coordination of external referrals for patient care.
• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Skills

Multitasking

Communication

Teamwork

Microsoft Office

EMR software

HIPAA compliance

Education

High School diploma

Associates or Bachelor's preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Medical Services Coordinator to serve as the point of contact for coordinating medical care, supporting patients and clinicians, and ensuring quality service for in-person and telehealth encounters.

The role emphasizes strong communication, teamwork, and proficient use of EMRs and Microsoft Office, with a starting pay of $23.50 per hour and quarterly incentive potential. This on-site position is located in Walnut Creek, CA.