Patient Care & Clinic Flow Specialist

Parkland Health and Hospital System (PHHS); Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Parkland Health and Hospital System in Garland, TX seeks a Patient Service Assistant to support the medical team by ensuring smooth patient flow, accurate registration, and data entry in the electronic health record.

The role emphasizes collaboration, excellent communication, adherence to privacy, and ability to handle multiple tasks in a fast-paced clinic environment. Training opportunities through Parkland may substitute for certain education requirements.

Qualifications

• Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
• Patient registration experience preferred.
• Completion of course work towards an accredited medical terminology.
• Medical Office Assistant experience or training a plus.

Responsibilities

• Ensures patient and family comfort, safety, privacy and confidentiality at all times.
• Adapts work methods to accommodate population-specific care needs.
• Greets patients and families to make them feel welcome.
• Assists patients and families with directions and information; ensures needs are addressed.
• Keeps patients informed of wait times and visit-related circumstances.
• Assesses patient experience at end of each visit to determine if needs were met.

Skills

Customer service

Communication

Bilingual

Medical terminology

ICD-9 CM coding

HCPCS-CPT4 coding

Clerical skills

Attention to detail

Problem solving

Team collaboration

Job description

Parkland Health and Hospital System in Garland, TX seeks a Patient Service Assistant to support the medical team by ensuring smooth patient flow, accurate registration, and data entry in the electronic health record.

The role emphasizes collaboration, excellent communication, adherence to privacy, and ability to handle multiple tasks in a fast-paced clinic environment. Training opportunities through Parkland may substitute for certain education requirements.