Patient Care Case Manager

Walker Cole International; San Francisco (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Walker Cole International is seeking a Patient Case Manager to coordinate the end-to-end experience for oncology patients enrolled in personalized cancer vaccine programs. You will serve as the primary liaison among patients, families, physicians, labs, and sponsors, ensuring timely enrollment, consent, data handling, and follow-up care.

You will guide patients through sign-up, manage medical records requests, and oversee sample logistics and communications with the clinical network.

Qualifikationen

• Experience in patient-facing coordination, preferably in oncology.
• Track record of managing complex, time-critical logistics across several outside parties.
• Strong communication with patients, families, and physicians.
• Knowledge of HIPAA and handling confidential health information.

Aufgaben

• Act as the main point of contact for each patient, from enrollment through to administration and follow-up.
• Guide new patients and families through sign-up, consent forms and medical records requests.
• Coordinate sample collection and shipping with physicians, pathology labs and sequencing partners, and follow each sample through to results and analysis.
• Send regular, proactive updates on sequencing, manufacturing and administration dates so no one is left waiting for news.
• Answer non-clinical questions directly, and pass clinical or medical questions quickly to the nursing, medical or scientific team.
• Keep accurate, confidential records of each patient's status, communications and open actions.
• Arrange practical support, including travel, scheduling, and help with financial-access questions.

Kenntnisse

Patient services

Case management

Time management

HIPAA knowledge

Clear communication

Oncology experience

Stakeholder coordination

Tools

CRM systems

Jobbeschreibung

Personalized cancer vaccines are moving from the lab into the clinic, and this company is helping to lead that shift. It's a young, venture-backed biotech with fresh funding. Its platform reads each patient's tumor biology, picks the mutations driving the disease, and designs a vaccine for that one person. The vaccine is then given in partnership with the patient's own oncologist. The company runs the whole service in-house, from first review through treatment and follow-up, and its clinical network is growing fast.

That's where you come in. Each patient's journey involves many people: the patient and their family, the treating physician, pathology labs, sequencing partners, manufacturing, and sometimes a separate sponsor-investigator. You'll be the one person who keeps all of it on track. You'll make sure the experience feels personal and well looked after for patients, and runs smoothly and on time for everyone else.

In your first few months, you'll learn the full vaccine program from both the company's side and the patient's. You'll take over communication and day-to-day management of patients already enrolled, set up patient trackers, and resolve any open actions or questions.

Responsibilities

• Act as the main point of contact for each patient, their family, their treating physician and any separate sponsor-investigator, from enrollment through to administration and follow-up
• Guide new patients and families through sign-up, consent forms and medical records requests, and explain clearly what each stage involves
• Coordinate sample collection and shipping with physicians, pathology labs and sequencing partners, and follow each sample through to results and analysis
• Send regular, proactive updates on sequencing, manufacturing and administration dates so no one is left waiting for news
• Answer non-clinical questions directly, and pass clinical or medical questions quickly to the nursing, medical or scientific team
• Keep accurate, confidential records of each patient's status, communications and open actions
• Arrange practical support, including travel, scheduling, and help with financial-access questions

You’ll bring

• Experience in a patient-facing coordination role, such as patient services, case management, care coordination or clinical-trial patient support, ideally in oncology (strong candidates from similar non-clinical settings will also be considered)
• A track record of managing complex, time-critical logistics across several outside parties, such as clinics, laboratories and couriers
• Clear, compassionate communication with patients and families during a difficult time, and confident communication with physicians and their teams
• Careful handling of confidential health information, with working knowledge of HIPAA
• Good judgment about which questions to answer yourself and which to pass to clinical colleagues
• Useful extras: experience with personalized or autologous therapy programs, specimen chain of custody, expanded-access or clinical-trial enrollment, patient CRM or case-management systems, or Good Clinical Practice (GCP)

Patient Case Manager | Patient Account Manager | Patient Navigator | Care Coordinator | Case Manager | Patient Services Coordinator | Clinical Trial Patient Support | Oncology | Cancer Vaccines | Personalized Medicine | Neoantigen | Autologous Therapy | Specimen Chain of Custody | Expanded Access | HIPAA | GCP | Biotech