Patient Care Case Manager

StaffGreat.com; San Francisco (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

StaffGreat.com is assisting an early-stage healthcare startup in San Francisco to hire a Patient Case Manager. You will guide patients and families from initial enquiry through eligibility, treatment preparation and follow-up, acting as the main point of contact and owning each patient’s journey.

You will gather medical data, manage consent, coordinate samples with external partners, and collaborate with clinical teams to address questions while maintaining confidential records.

Qualifications

• Direct patient-facing or client-facing coordination experience
• Proven record of handling sensitive, difficult conversations directly with patients and families
• Compassionate communication in distressing situations
• Roughly 2-7 years of relevant experience
• Comfort managing complex, time-sensitive logistics across multiple external parties
• A degree, with a strong academic background

Responsibilities

• Be the main point of contact for your group of patients, families and physicians through regular emails and video calls, guiding from first enquiry through eligibility, treatment prep and follow-up
• Own each patient's journey: collect data for eligibility screening, request records, manage consent paperwork, and keep every step on schedule
• Collaborate with senior leadership and medical/scientific teams, answer non-clinical questions and escalate clinical questions when needed
• Coordinate samples end to end: arrange collection/shipping with physicians and labs, track through results
• Lead sensitive conversations about risks, costs, billing and financial aid with compassion, and arrange practical support such as travel and scheduling
• Build and maintain patient trackers and confidential records; help formalize end-to-end patient process; may train/manage new case managers

Skills

Patient coordination

Effective communication

Time management

Empathy

Education

Bachelor's degree

Job description

Our client is an early-stage healthcare and life sciences startup is hiring Patient Case Managers to guide patients and their families through a complex, personalized care journey from first enquiry to follow-up. You will help shape how the company supports patients, not just follow a process someone else wrote.

What you'll do

• Be the main point of contact for your group of patients, their families and their physicians through regular emails and video calls, guiding each patient from first enquiry and sign-up through eligibility review, treatment preparation and delivery, and follow-up.
• Own each patient's journey. Collect medical data for eligibility screening, request records, manage consent paperwork and keep every step on its agreed timeline.
• Collaborate with senior leadership and the medical and scientific teams. Answer non-clinical questions directly and elevate clinical questions promptly through the established pathway.
• Coordinate samples end to end. Arrange collection and shipping with physicians, labs and other external partners, and track every sample through to results.
• Lead sensitive conversations about risks, costs, billing and financial aid with compassion and discretion, and arrange practical support such as travel and scheduling.
• Build the foundations. Create and maintain patient trackers and accurate, confidential records, and help formalize the end-to-end patient process. Over time, you may train and manage new case managers while keeping your own patient group.

What we're looking for

Must-haves

• Direct patient-facing or client-facing coordination experience, such as nurse navigation, patient services, case management, care coordination or clinical-trial patient support
• A proven record of handling sensitive, difficult conversations directly with patients and families, beyond administrative work behind the scenes
• Compassionate communication in distressing situations
• Roughly 2-7 years of relevant experience (strong candidates with less will be considered)
• Comfort managing complex, time-sensitive logistics across multiple external parties, with a track record of keeping every case moving and nothing dropped
• A degree, with a strong academic background

Nice-to-haves

• Oncology or other serious-illness experience
• A medical or nursing background, or nurse navigator experience
• Familiarity with HIPAA, GCP and specimen handling or chain of custody
• Experience with expanded-access, personalized or cell-based therapy programs, or clinical-trial enrolment
• Experience building processes from scratch