Client Services Coordinator - Cancer

Private Health Management, Inc.; United States; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401k with match

PTO & benefits

Job summary

Private Health Management, Inc. is seeking a Client Services Coordinator to guide clients through complex healthcare journeys, coordinating care and facilitating communications with clinicians and researchers.

You will initiate client engagements, ensure smooth scheduling and billing support, and uphold the highest standards of confidentiality and professionalism in a fast-paced, remote environment across the United States.

Qualifications

• 1+ year of professional care coordination experience in a complex environment; cancer experience highly desired.
• Concierge level customer service with exceptional written and verbal communication.
• Highest standards of ethics and personal integrity with discretion when handling confidential information.

Responsibilities

• Proactively support and assess clients’ care needs through direct communication.
• Collaborate with clinicians and researchers as part of the client’s care team.
• Kick off client engagements from welcome email to registration completion.
• Facilitate scheduling and billing support with physician offices and coordinating services (including concierge nursing and molecular profiling companies).
• Take ownership of all details related to client meetings, with thorough follow-up and action items.
• Partner with researchers to assess clinical trial eligibility and enrollment processes.

Skills

Customer service

Communication

Discretion

Multitasking

Technological aptitude

Education

BA/BS

Job description

Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare’s most challenging moments, our team of experts work alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes. Everyone deserves great care. We make sure they get it.

About the role

Join us at PHM as a Client Services Coordinator (CSC) and bring your healthcare expertise to the forefront. You'll play a vital role in assisting clients dealing with a variety of diagnoses, providing essential support and navigating complex healthcare systems. Your problem-solving skills and dedication to customer service will directly impact the lives of our clients, ensuring they receive the best care and outcomes possible. Working closely with clinicians and researchers, you'll be part of a dynamic team environment that combines innovation with compassionate care. This role offers a meaningful opportunity to make a difference in healthcare, where your contributions are valued every day.

How You’ll Spend Your Days

• Proactively support and assess the clients’ care needs through direct communication, ensuring personalized and timely assistance.
• Collaborate closely with clinicians and researchers as a vital member of the client's care team, leveraging PHM's resources to deliver optimal care solutions.
• Kick off client engagements. From welcome email to a seamless registration completion, you’ll set the tone for each engagement.
• Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.
• Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.
• Partner with researchers to assess clinical trial eligibility and enrollment processes.

What you bring to the table:

• 1+ Year of professional care coordination experience in a complex environment. Cancer experience highly desired.
• Concierge level customer service. You combine an unflappable professional presence with exceptional written and verbal communication skills.
• The highest standards of ethics and personal integrity with a demonstrated capacity for discretion and for handling confidential information with care
• High versatility. You thrive in a multitasking, ever evolving, fast paced role.
• A positive, energetic, client-focused, can-do orientation always bringing innovative ideas, new perspectives, and a wealth of enthusiasm
• Highly technologically adept.
• College graduate strongly preferred (BA or BS)

Compensation

The target base salary for this position is $60,000 - $65,000.

This base salary is only a part of a total compensation package that also includes health/dental/vision benefits, 401k with match, PTO and other benefits. Individual pay may vary from the target range as a number of factors including market forces, experience, location, disparities in market data and other relevant business considerations may all factor into final compensation.

This is a remote role requiring that you live in the United States.

Location

This is a remote role requiring that you live and perform all work in the United States.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Private Health Management’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.