Patient Care & Case Coordinator

The Pain Center of Illinois; Chicago (IL); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

The Pain Center of Illinois is seeking a patient services coordinator to guide patients from intake through completion of care. You will schedule appointments across clinic, surgical, and physical therapy departments and verify insurance coverage with necessary authorizations.

Strong communication, organizational skills, and experience with medical office software/EHRs are essential as you document care and coordinate follow-ups. This on-site role offers comprehensive benefits.

Qualifications

• Prior experience in a medical office or healthcare setting preferred.
• Knowledge of insurance verification and authorization processes.
• Strong communication and organizational skills.
• Ability to multitask and manage cases efficiently.
• Proficiency with medical office software and electronic health records.

Responsibilities

• Serve as the primary point of contact for patients from intake through completion of care
• Schedule and manage patient appointments across clinic, surgery, and physical therapy departments
• Verify insurance coverage and obtain necessary authorizations
• Communicate with attorneys and other healthcare providers regarding patient cases
• Maintain accurate and timely documentation in the patient’s record
• Track case progress and ensure all necessary follow-ups are completed
• Provide exceptional customer service and support to patients and their families

Skills

Communication

Organization

EHR proficiency

Insurance verification

Medical office experience

Multitasking

Job description

The Pain Center of Illinois is seeking a patient services coordinator to guide patients from intake through completion of care. You will schedule appointments across clinic, surgical, and physical therapy departments and verify insurance coverage with necessary authorizations.

Strong communication, organizational skills, and experience with medical office software/EHRs are essential as you document care and coordinate follow-ups. This on-site role offers comprehensive benefits.