Patient Care & Front Desk Medical Assistant

The Pain Center of Illinois; Chicago (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

The Pain Center of Illinois in Chicago is seeking a Medical Assistant to provide administrative and clinical support, ensuring smooth daily operations of the medical office and excellent patient service. You will greet patients, schedule appointments, verify insurance, assist with exams, take vitals, and maintain the EHR while upholding HIPAA and infection control standards.

This full-time role offers growth opportunities within a busy practice.

Qualifications

• High school diploma or equivalent required; Medical Assistant diploma/certification strongly preferred.
• Previous experience in a medical office setting highly desirable.
• Knowledge of medical terminology, clinical procedures, and EHR systems.
• Strong organizational, multitasking, and communication skills.
• Professional, compassionate, and patient-centered attitude.

Responsibilities

• Greet, check in, and check out patients in a welcoming and professional manner.
• Schedule, confirm, and coordinate patient appointments and follow-ups.
• Answer and route phone calls; respond to patient inquiries promptly and accurately.
• Verify insurance eligibility, obtain authorizations/referrals when required, and collect co-payments or balances.
• Prepare and maintain patient charts; ensure accurate data entry in the EHR system.
• Handle medical correspondence, including scanning, faxing, and filing documents.
• Assist with billing inquiries and coordinate with the billing department as needed.
• Maintain front desk supplies and forms; ensure reception area is clean and organized.
• Manage patient flow by coordinating between front office and clinical staff.
• Assist with new patient registration and updating demographic and insurance information.
• Protect patient confidentiality and follow HIPAA regulations at all times.
• Escort patients to exam rooms and prepare them for their visit.
• Obtain and record vital signs, patient histories, and chief complaints accurately.
• Assist providers with physical exams, procedures, and minor treatments.
• Prepare and administer medications and injections under provider supervision (if certified).
• Perform EKGs, vision screenings, and other routine clinical tests as directed.
• Collect and label laboratory specimens; prepare them for transport or processing.
• Sterilize instruments and maintain exam room cleanliness between patient visits.
• Monitor and restock clinical supplies and ensure equipment is functioning properly.
• Provide patient education on medications, procedures, and follow-up care as instructed by providers.
• Handle prescription refill requests per office protocol.
• Assist with patient referrals and coordination of specialty care.
• Document all patient interactions and treatments accurately in the EHR.
• Follow infection control, OSHA, and safety protocols consistently.

Skills

Strong organizational skills

Multitasking

Communication skills

Professional, compassionate attitude

Education

High school diploma or equivalent

Medical Assistant diploma/certification

Tools

EHR systems

Medical terminology

Job description

The Pain Center of Illinois in Chicago is seeking a Medical Assistant to provide administrative and clinical support, ensuring smooth daily operations of the medical office and excellent patient service. You will greet patients, schedule appointments, verify insurance, assist with exams, take vitals, and maintain the EHR while upholding HIPAA and infection control standards.

This full-time role offers growth opportunities within a busy practice.