Patient Care Call Specialist & Scheduling

Premier Medical Group of the Hudson Valley; Colonial Heights (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Medical Group of the Hudson Valley is seeking a Customer Service Representative to join our Urology division in Poughkeepsie, NY. You will handle patient calls, scheduling, and data entry with a focus on excellent service and accuracy.

Ideal candidates will have a High School Diploma and 1–2 years in customer service; call center or medical practice experience is preferred, plus bilingual English/Spanish when possible. This is a full-time on-site role with standard weekday hours.

Qualifications

• High school diploma required; 1–2 years in customer service.
• Call center and/or medical practice experience preferred.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Answer 100–200 incoming calls daily to assist patients, vendors, and clinics.
• Reschedule patient appointments by phone and written notifications.
• Screen and route calls to appropriate departments for registration and scheduling.
• Take clear messages for other departments and relay information promptly.
• Address patient questions, edit/cancel appointments as per clinic protocols.
• Review physician schedules to maximize capacity and accuracy of scheduling.
• Create testing orders and fax or mail per patient request.
• Fax medical records to authorized facilities; maintain quality communications.
• Maintain positive relationships within and across departments for patient care.
• Perform other duties as assigned.

Skills

Phone etiquette

Interpersonal skills

Communication

Typing 35 wpm

Bilingual English/Spanish

Education

High School Diploma

Tools

EMR system

Job description

Premier Medical Group of the Hudson Valley is seeking a Customer Service Representative to join our Urology division in Poughkeepsie, NY. You will handle patient calls, scheduling, and data entry with a focus on excellent service and accuracy.

Ideal candidates will have a High School Diploma and 1–2 years in customer service; call center or medical practice experience is preferred, plus bilingual English/Spanish when possible. This is a full-time on-site role with standard weekday hours.