Provider & Patient Experience Specialist

Premier Medical Group of the Hudson Valley; Colonial Heights (NY); Hybrid; USD 41,000 - 48,000; Part time

Benefits offered by this job

Medical Insurance

Dental Coverage

Vision Coverage

401K

Paid time off

Tuition reimbursement

Hybrid schedule

Job summary

Premier Medical Group of the Hudson Valley is hiring a Provider & Patient Experience Coordinator for a part-time hybrid role in the Hudson Valley, NY. You will coordinate provider administrative functions while ensuring exceptional patient experience and serve as the primary liaison for patient concerns.

Ideal candidates have 3–5 years in healthcare operations, an Associate’s degree (Bachelor’s preferred), and strong skills in Microsoft Office and EMR systems.

Qualifications

• Associate's degree required; Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.
• 3-5 years of experience in healthcare operations, medical practice management, patient experience, or provider support.
• Experience working with physicians and advanced practice providers; EMR experience.
• Strong customer service, conflict resolution, and organization skills.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Serve as primary contact for patient complaints, concerns, and service recovery.
• Ensure patient concerns acknowledged within 24-48 hours.
• Investigate issues and collaborate with leadership to resolve promptly.
• Monitor and improve patient satisfaction initiatives.
• Review and trend patient feedback for operational improvements.
• Monitor Press Ganey scores and present reports to leadership.
• Coordinate and maintain provider PTO schedules and monthly call schedules.
• Coordinate provider schedule adjustments and coverage; assist with special projects.
• Manage attorney requests for medical records and ensure timely completion.

Skills

Interpersonal skills

Customer service

HIPAA knowledge

Organizational skills

Project management

Microsoft Office

EMR systems

Analytical skills

Communication

Education

Associate's degree

Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

Premier Medical Group of the Hudson Valley is hiring a Provider & Patient Experience Coordinator for a part-time hybrid role in the Hudson Valley, NY. You will coordinate provider administrative functions while ensuring exceptional patient experience and serve as the primary liaison for patient concerns.

Ideal candidates have 3–5 years in healthcare operations, an Associate’s degree (Bachelor’s preferred), and strong skills in Microsoft Office and EMR systems.