Customer Service Representative

Premier Medical Group of the Hudson Valley; City of Poughkeepsie (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Premier Medical Group of the Hudson Valley is seeking a Customer Service Representative to handle patient and vendor inquiries at 50 Eastdale Avenue, Poughkeepsie, NY. The role focuses on phone-based support, data entry, and appointment coordination within the Urology division.

The successful candidate will have a High School Diploma and 1–2 years in customer service, with call center or medical practice experience preferred.

Qualifications

• Minimum high school diploma and 1–2 years in customer service.
• Call center or medical practice experience preferred.
• Bilingual English/Spanish is preferred.

Responsibilities

• Answer 100–200 incoming calls per day and assist patients, vendors, insurers, and other facilities.
• Reschedule patient appointments and notify patients via phone or written communication.
• Route calls to the appropriate departments and ensure accurate registration and scheduling in the database.

Skills

Exceptional phone manner

Interpersonal and communication skills

Typing 35 wpm

Bilingual English/Spanish (preferred)

Education

High School Diploma

Tools

EMR system

Job description

Position: Customer Service Representative

Location: 50 Eastdale Avenue Poughkeepsie, NY, 12603

Division: Urology

Classification: Full Time Non-Exempt Hourly

Reports to: Practice Director

Hours/ Travel: Monday–Friday, 8:30 AM–5:00 PM.

Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.

DUTIES AND RESPONSIBILITIES:

• Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
• Re-scheduling patient appointments as required via telephone calls and written notification to patients.
• Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Taking clear and accurate messages on behalf of other departments.
• Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
• Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
• Creating testing orders for patients and faxing or mailing as per patient request.
• Faxing medical records to facilities authorized to receive patient information.
• Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
• Other duties as assigned.

Education & Experience

• Minimum of a High School Diploma and 1 – 2 years of experience in customer service, or equivalent combination of education and experience.
• Previous experience in a call center and/or medical practice desired

Qualifications & Requirements

• Exceptional phone manner
• Excellent interpersonal and communication skills.
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Ability to utilize the EMR system effectively.
• Ability to type 35 wpm with 90% accuracy.
• Must be flexible, organized, and function well under pressure.
• Bi-lingual English/Spanish is preferred.

Premier Medical Group is an Equal Opportunity Employer