Patient Service Coordinator

Premier Medical Group of the Hudson Valley; Colonial Heights (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Premier Medical Group in the Hudson Valley is seeking a Patient Service Coordinator to support Providers, manage patient flow, and coordinate scheduling and insurance processes.

This role requires a friendly, detail-oriented professional with skilled EMR use, strong communication, and the ability to multi-task in a busy medical practice. You will join a dedicated team in a multi-specialty setting committed to exceptional patient care.

Qualifications

• High School diploma required; Associates degree preferred.
• 1–2 years of related experience in a medical practice.
• Strong interpersonal skills and a patient-service focus.
• Proven ability to communicate effectively with patients, co-workers, management, and providers.
• Experience using EMR systems and basic Microsoft Office tools.

Responsibilities

• Schedules office and hospital-based procedures and tests.
• Performs pre-procedural confirmations and provides patients with test information.
• Verifies insurance eligibility and obtains benefits or prior authorizations when needed (72-hour window).
• Scans and attaches test results and documents to EMR.
• Coordinates with vendors and hospital staff to ensure equipment and attendance for procedures.

Skills

Interpersonal communication

Customer service

Scheduling

Multitasking

Teamwork

Education

High School Diploma

Associates Degree preferred

Tools

EMR software

Microsoft Office

Job description

Looking for a Great Place to Work in the Hudson Valley … We’re Hiring!

Premier Medical Group is comprised of more than 500 dedicated team members who make patient care a top priority every day.

As an all-specialty medical practice, Premier Medical Group offers depth of care in both medical and surgical specialties in the fields of urology, gastroenterology, cardiology, rheumatology, neurology, podiatry, dermatology, gynecology, plastic surgery, and internal medicine, including pulmonology, nephrology, and family practice.

We offer a full range of competitive and innovative benefits to our employees, including comprehensive medical insurance, dental and vision coverage, generous paid time-off, paid holidays, 401K, tuition reimbursement, and much more!

If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you personify our core values, then we encourage you to explore our current openings.

Current Openings

Who We Are

Life at PMG

Current Openings

Location: 50 Eastdale Avenue North

Poughkeepsie, NY

Job Id:2203

# of Openings:1

Location:50 Eastdale Ave, Poughkeepsie, NY 12603

Department:Urology

Classification: Full Time Non-Exempt Hourly

Reports to:Practice Manager/Director or Clinical Supervisor

Shift/Core Hours: Monday- Friday 8:30 AM-5:00 PM

The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests.
• Completes pre-procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients’ scheduled time of arrival for test or procedure.
• Takes appropriate action in responding to questions from patients.
• Checks insurance eligibility
• Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients’ insurance plan, within 72 hours of scheduled procedure.
• Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient’s EMR.
• Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test.
• Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services.
• Schedules post‑op follow‑up as needed and provides any other directional information.
• Reviews provider’s schedule for accuracy, and reschedules appointments as needed.
• Completes requests for medical records or information following HIPAA guidelines.
• Other job duties as assigned.

EDUCATION AND EXPERIENCE:

• Minimum of a High School diploma; Associates Degree preferred.
• 1 – 2 years’ related experience in a medical practice; or equivalent combination of education and experience.
• Must possess strong interpersonal skills to communicate effectively with patients, co‑workers, management, and providers.
• Proven history of providing exceptional patient service
• Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner
• Ability to multi‑task in a busy medical practice.
• Able to work both independently and collaboratively in a team environment.
• Able to manage demanding workload with accuracy.
• Working knowledge of EMR and Microsoft Office products preferred
• Willingness to travel to designated Premier Medical Group locations.

Premier Medical Group is an Equal Opportunity Employer