Customer Service Representative

Premier Medical Group of the Hudson Valley; Colonial Heights (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Medical Group of the Hudson Valley is seeking a Customer Service Representative to join our Urology division in Poughkeepsie, NY. You will handle patient calls, scheduling, and data entry with a focus on excellent service and accuracy.

Ideal candidates will have a High School Diploma and 1–2 years in customer service; call center or medical practice experience is preferred, plus bilingual English/Spanish when possible. This is a full-time on-site role with standard weekday hours.

Qualifications

• High school diploma required; 1–2 years in customer service.
• Call center and/or medical practice experience preferred.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Answer 100–200 incoming calls daily to assist patients, vendors, and clinics.
• Reschedule patient appointments by phone and written notifications.
• Screen and route calls to appropriate departments for registration and scheduling.
• Take clear messages for other departments and relay information promptly.
• Address patient questions, edit/cancel appointments as per clinic protocols.
• Review physician schedules to maximize capacity and accuracy of scheduling.
• Create testing orders and fax or mail per patient request.
• Fax medical records to authorized facilities; maintain quality communications.
• Maintain positive relationships within and across departments for patient care.
• Perform other duties as assigned.

Skills

Phone etiquette

Interpersonal skills

Communication

Typing 35 wpm

Bilingual English/Spanish

Education

High School Diploma

Tools

EMR system

Job description

Looking for a Great Place to Work in the Hudson Valley … We’re Hiring!

Premier Medical Group is comprised of more than 500 dedicated team members who make patient care a top priority every day.

As an all-specialty medical practice, Premier Medical Group offers depth of care in both medical and surgical specialties in the fields of urology, gastroenterology, cardiology, rheumatology, neurology, podiatry, dermatology, gynecology, plastic surgery, and internal medicine, including pulmonology, nephrology, and family practice.

We offer a full range of competitive and innovative benefits to our employees, including comprehensive medical insurance, dental and vision coverage, generous paid time-off, paid holidays, 401K, tuition reimbursement, and much more!

If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you personify our core values, then we encourage you to explore our current openings.

Current Openings

Who We Are

Life at PMG

Current Openings

Position:Customer Service Representative

Location: 50 Eastdale Avenue North

Poughkeepsie, NY

Job Id:2158

# of Openings:1

Position: Customer Service Representative Location:50 Eastdale Avenue Poughkeepsie, NY, 12603
Division:Urology
Classification:Full Time Non-Exempt Hourly
Reports to:Practice Director Hours/ Travel: Monday–Friday, 8:30 AM–5:00 PM.

Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.

DUTIES AND RESPONSIBILITIES:

• Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
• Re-scheduling patient appointments as required via telephone calls and written notification to patients.
• Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Taking clear and accurate messages on behalf of other departments.
• Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
• Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
• Creating testing orders for patients and faxing or mailing as per patient request.
• Faxing medical records to facilities authorized to receive patient information.
• Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
• Other duties as assigned.

EDUCATION & EXPERIENCE

• Minimum of a High School Diploma and 1 – 2 years of experience in customer service, or equivalent combination of education and experience.
• Previous experience in a call center and/or medical practice desired

QUALIFICATIONS & REQUIREMENTS

• Exceptional phone manner
• Excellent interpersonal and communication skills.
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Ability to utilize the EMR system effectively.
• Ability to type 35 wpm with 90% accuracy.
• Must be flexible, organized, and function well under pressure.
• Bi-lingual English/Spanish is preferred.

Premier Medical Group is an Equal Opportunity Employer