Medical Call Center & Scheduling Specialist

Parrish Medical Center; Whispering Hills Golf Estates (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

403(b) Retirement Program

Tuition Reimbursement

EAP

Flexible Spending

Annual PLB hours

Job summary

Parrish Medical Group in Titusville is seeking a Call Center Representative to be the front line for patients and customers. You will greet patients, schedule appointments, verify insurance, collect copays, and handle phone communications under the Call Center Director.

The role requires accurate data entry in the EMR, adherence to HIPAA, and strong interpersonal skills to resolve questions and direct complex issues to the appropriate staff.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service, call center, or medical office preferred.
• HIPAA compliance and patient confidentiality emphasized.

Responsibilities

• Answers incoming calls from patients and other callers, providing information and solutions.
• Schedules patient appointments and coordinates care using the EMR system.
• Verifies patient demographics and insurance information; collects copays.
• Handles payments over the phone and assists with portal sign-up.
• Direct complex questions to the appropriate medical staff.
• Adheres to call center protocols and escalation processes.

Skills

Customer service

Phone etiquette

HIPAA awareness

Education

High school diploma or GED

Tools

EMR system

Job description

Parrish Medical Group in Titusville is seeking a Call Center Representative to be the front line for patients and customers. You will greet patients, schedule appointments, verify insurance, collect copays, and handle phone communications under the Call Center Director.

The role requires accurate data entry in the EMR, adherence to HIPAA, and strong interpersonal skills to resolve questions and direct complex issues to the appropriate staff.