Patient Care Call Center Specialist

Seventh-day Adventist Guam Clinic; Tamuning (GU); On-site; USD 24,000 - 36,000; Full time

Job summary

Seventh-day Adventist Guam Clinic is seeking a Medical Call Center Representative to greet and screen patient calls, route them correctly, and schedule appointments. The role requires clear communication with providers, nurses, and staff, and handling requests for medications, labs, and radiology in a fast-paced environment.

Ideal candidates will have a HS Diploma or GED and medical experience. Strong multitasking and interpersonal skills are essential to support the Medical Records and Call

Qualifications

• HS Diploma or GED required.
• Medical experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multi-task effectively.

Responsibilities

• Greet, screen, route patient calls and schedule appointments.
• Communicate with Providers, Nurses, MA’s and other staff regarding patient requests such as medication refills, lab requests and radiology requests.
• Provide support to Medical Records and Call Center as needed.

Skills

Communication

Interpersonal skills

Multi-tasking

Medical experience

Education

HS Diploma or GED

Job description

Seventh-day Adventist Guam Clinic is seeking a Medical Call Center Representative to greet and screen patient calls, route them correctly, and schedule appointments. The role requires clear communication with providers, nurses, and staff, and handling requests for medications, labs, and radiology in a fast-paced environment.

Ideal candidates will have a HS Diploma or GED and medical experience. Strong multitasking and interpersonal skills are essential to support the Medical Records and Call