Medical Call Center Representative

Seventh-day Adventist Guam Clinic; Tamuning (GU); On-site; USD 24,000 - 36,000; Full time

Job summary

Seventh-day Adventist Guam Clinic is seeking a Medical Call Center Representative to greet and screen patient calls, route them correctly, and schedule appointments. The role requires clear communication with providers, nurses, and staff, and handling requests for medications, labs, and radiology in a fast-paced environment.

Ideal candidates will have a HS Diploma or GED and medical experience. Strong multitasking and interpersonal skills are essential to support the Medical Records and Call

Qualifications

• HS Diploma or GED required.
• Medical experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multi-task effectively.

Responsibilities

• Greet, screen, route patient calls and schedule appointments.
• Communicate with Providers, Nurses, MA’s and other staff regarding patient requests such as medication refills, lab requests and radiology requests.
• Provide support to Medical Records and Call Center as needed.

Skills

Communication

Interpersonal skills

Multi-tasking

Medical experience

Education

HS Diploma or GED

Job description

Medical Call Center Representative - Responsible to greet, screen, route patient calls and schedule appointments. Communicates with Providers, Nurses, MA’s and other staff regarding patient requests such as medication refill, lab requests, radiology requests and other clerical duties. Must have effective communication and interpersonal skills with the ability to multi-task. Provides support to the Medical Records and Call Center as needed. Medical experience preferred. HS Diploma or GED required.

WHO WE ARE

We serve with compassion, professionalism, and a commitment to whole-person care

SDA Clinic in Guam is a mission-driven healthcare organization dedicated to providing high-quality dental and medical care in a compassionate, respectful, and community-centered environment. Our services are rooted in a holistic approach to health, addressing the needs of the body, mind, and spirit.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The SDA Clinic is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where all individuals are valued and respected.

Join us at SDA Clinic on Guam and help us continue to make a meaningful impact in our island community—safely, compassionately, and faithfully.