Patient Care Call Center Specialist

Green Thumb Industries; Saint Paul (MN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive benefits

Job summary

LeafLine Labs in Minnesota is hiring a Call Center Representative to serve patients and manage inquiries, complaints, and scheduling. You will be the critical link between our team and patients, ensuring high quality service and accurate information.

The role handles high volumes of inbound calls, uses call scripts, and aims to resolve concerns while building trust. A background in customer support and strong communication are key, with a focus on efficiency, empathy, and compliance.

Qualifications

• Previous experience in a customer support role.
• Strong attention to detail.
• Strong phone and verbal communication skills.
• Active listening skills.
• Demonstrated ability to move through a call efficiently and effectively.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Responsibilities

• Managing high volumes of inbound calls in a timely manner.
• Checking voicemail and returning calls in a timely manner.
• Following call center scripts when handling topics.
• Identifying patients' needs, clarifying information, scheduling appointments.
• Escalate customer service concerns appropriately and efficiently.
• Build sustainable relationships and engage patients by going above and beyond.

Skills

Customer support experience

Attention to detail

Phone & verbal communication

Active listening

Efficient call handling

Customer focus

Time management

Education

High school diploma or equivalent

Job description

LeafLine Labs in Minnesota is hiring a Call Center Representative to serve patients and manage inquiries, complaints, and scheduling. You will be the critical link between our team and patients, ensuring high quality service and accurate information.

The role handles high volumes of inbound calls, uses call scripts, and aims to resolve concerns while building trust. A background in customer support and strong communication are key, with a focus on efficiency, empathy, and compliance.