Patient Services Representative - Limited Term (6 Months)

One Community Health Sacramento; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

One Community Health Sacramento is seeking a resident expert to provide excellent patient information and services on-site in Sacramento, CA (95811). This temporary role lasts six months with no guaranteed extension.

Responsibilities include verifying demographics and insurance, handling co-pays, communicating delays, and maintaining confidentiality while delivering compassionate support to patients and clients.

Qualifications

• High school graduate or equivalent required.
• 3 years medical secretarial/office experience preferred.
• Active CPR, BLS Certification required.

Responsibilities

• Promptly and courteously provides information and services to patients.
• Seek assistance when needed; inform patients of who will help and timelines.
• Maintain strict patient confidentiality at all times.
• Verify and update patient demographics and insurance information.
• Communicate appointment delays and wait times to patients and providers.
• Verify insurance eligibility and co-payment for HMOs, PPOs, and managed care.
• Process daily batch payments, receipts, and card authorizations as needed.
• Explain terms of services and financial responsibilities to patients.
• Answer phones as needed.

Skills

Customer service

Communication

Confidentiality

Teamwork

Education

HS diploma

Job description

This position serves as a resident expert in their area of support by providing an environment of good will and optimum services to patients and clients.

Limited Term

This is a temporary position with an anticipated duration of six (6) months. Continued employment beyond the assignment is not guaranteed.

This role is on-site (100%) in Sacramento, CA (95811)

Essential Functions

• Promptly and courteously provides the information and services requested by patient.
• Takes initiative to seek assistance from others; informs patient/clients of the need to do so; explains who is being called upon to help; and ensures that all patient/clients requests are addressed in a way which minimizes inconveniences of all parties.
• Maintain strict patient/clients confidentiality at all times.
• Verify and update patient demographic information and insurance information.
• Communicate appointment delays effectively with patients and providers; apprise patients of wait times, delays, etc.
• Verify patient insurance eligibility and co-payment. (HMO's, PPO's, Managed Care)
• Create daily batch and collect co-pay, provide receipt, and obtain credit/debit card authorization as needed.
• Explain terms and conditions of services and financial responsibility
• Answers phones as needed.

Requirements

• High school diploma or equivalent required
• 3 years previous medical secretarial/office experience required.
• Active CPR, BLS Certification.

Preferred

• AA degree
• Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
• Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices.

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at [e-mail]

Our Benefits

For information on the comprehensive benefits we provide, please visit: https://onecommunityhealth.com/careers/recruitment/

Additional Information

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.