Patient Services Representative - Limited Term (6 Months)

One Community Health; Sacramento (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

One Community Health in Sacramento, CA seeks a temporary Medical Secretary to serve as a resident expert in patient services, ensuring a courteous, accurate flow of information and services to patients and clients.

This six-month assignment is on-site (100%) in Sacramento, CA 95811. Responsibilities include verifying demographics/insurance, managing appointments, collecting co-pays, and maintaining confidentiality; CPR/BLS certification is required.

Qualifications

• High school diploma or equivalent required.
• Active CPR and BLS certification required.
• Prior medical secretarial/office experience preferred.

Responsibilities

• Provide accurate information and services to patients in a courteous manner.
• Verify and update patient demographics and insurance information.
• Communicate appointment delays and wait times to patients.
• Create daily batch, collect co-pay, and obtain card authorization as needed.
• Explain services and financial responsibility to patients.
• Answer phones as needed.

Skills

Patient service

Phone support

Confidentiality

Education

High school diploma or equivalent

CPR certification

BLS certification

Job description

This position serves as a resident expert in their area of support by providing an environment of good will and optimum services to patients and clients.

Limited Term:

This is a temporary position with an anticipated duration of six (6) months. Continued employment beyond the assignment is not guaranteed.

This role is on-site (100%) in Sacramento, CA (95811).

Essential Functions

• Promptly and courteously provides the information and services requested by patient.
• Takes initiative to seek assistance from others; informs patient/clients of the need to do so; explains who is being called upon to help; and ensures that all patient/clients requests are addressed in a way which minimizes inconveniences of all parties.
• Maintain strict patient/clients confidentiality at all times.
• Verify and update patient demographic information and insurance information.
• Communicate appointment delays effectively with patients and providers; apprise patients of wait times, delays, etc.
• Verify patient insurance eligibility and co-payment. (HMO's, PPO's, Managed Care)
• Create daily batch and collect co-pay, provide receipt, and obtain credit/debit card authorization as needed.
• Explain terms and conditions of services and financial responsibility
• Answers phones as needed.

Requirements

• High school diploma or equivalent required
• 3 years previous medical secretarial/office experience required.
• Active CPR, BLS Certification.

Preferred

• Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
• Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices.

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us [e-mail]

Our Benefits

For information on the comprehensive benefits we provide, please visit:https://onecommunityhealth.com/careers/recruitment/

Additional Information:

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.