Compassionate Healthcare Call Center Specialist

Augusta Health; Fishersville (VA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Insurance package

Retirement plans

Paid time off

Career development

Onsite parking

Tuition reimbursement

Zusammenfassung

Augusta Health is seeking a Call Center Specialist to support our mission by delivering compassionate, accurate information to patients and partners. You will handle inbound calls, route inquiries, verify patient details, and assist with information requests while maintaining strict privacy standards.

Key responsibilities include using Expans e health record software, following HIPAA regulations, and contributing to a patient-centered service culture across departments.

Qualifikationen

• Experience in customer service is required.
• Familiarity with HIPAA privacy regulations is preferred.
• Excellent verbal and written communication is essential.

Aufgaben

• Answer calls promptly and politely.
• Route calls to the appropriate department as needed.
• Verify patient information and provide requested information.
• Utilize patient records software (Expanse) as needed.
• Adhere to HIPAA and Augusta Health policies.

Kenntnisse

Customer service

Clear communication

Active listening

HIPAA awareness

Jobbeschreibung

Augusta Health is seeking a Call Center Specialist to support our mission by delivering compassionate, accurate information to patients and partners. You will handle inbound calls, route inquiries, verify patient details, and assist with information requests while maintaining strict privacy standards.

Key responsibilities include using Expans e health record software, following HIPAA regulations, and contributing to a patient-centered service culture across departments.