Patient Care Call Center Specialist

Evara Health; Clearwater (FL); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid time off

10 holidays per year

Wellness benefits

Retirement plan

Professional development support

Quarterly incentive opportunities

Résumé du poste

Evara Health in Clearwater, FL is seeking a Contact Center Representative to support inbound and outbound calls, schedule appointments, and assist patients with registrations and benefits. This role emphasizes compassionate, efficient service within a Federally Qualified Health Center environment.

You will work with EHRs and CRM tools, ensuring accurate records and smooth operations while upholding HIPAA and quality standards.

Qualifications

• High school diploma or equivalent.
• One+ year experience in a call center or front office healthcare setting preferred.
• Ability to handle high call volumes with empathy.
• Familiarity with EHRs and insurance concepts is a plus.

Responsabilités

• Handle high volumes of inbound and outbound calls.
• Schedule and manage patient appointments and update EHR records.
• Assist with patient registration and explain insurance options.
• Navigate referrals and coordinate with care teams.
• Provide patient-centered service and meet KPIs.

Connaissances

Customer service

Communication

Problem solving

Formation

High School Diploma or equivalent

Outils

Multiline phone systems

Electronic Health Records (EHR)

CRM tools

Call center software

Description du poste

Evara Health in Clearwater, FL is seeking a Contact Center Representative to support inbound and outbound calls, schedule appointments, and assist patients with registrations and benefits. This role emphasizes compassionate, efficient service within a Federally Qualified Health Center environment.

You will work with EHRs and CRM tools, ensuring accurate records and smooth operations while upholding HIPAA and quality standards.