Senior Front Desk & Patient Access Specialist

Community Health Centers Of Pinellas; Clearwater (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO 15 days

Paid holidays & birthday

Health benefits

Retirement contributions up to 4%

Professional development up to $1,500/

Quarterly incentives

Career growth

Job summary

Evara Health in Clearwater, FL is seeking a Front Desk Representative to support patient access and center operations. You will register patients, verify insurance, collect payments, and coordinate appointments to ensure a smooth and positive visit for every patient.

As a senior member of the Patient Access team, you will mentor new staff, assist with scheduling, improve processes for accuracy and compliance, and deliver outstanding customer service throughout the patient journey.

Qualifications

• High School Diploma, or equivalent.
• Minimum 1 year of experience as Front Office in a healthcare setting.

Responsibilities

• Manage patient registration, insurance verification, financial documentation, and counseling needs with accuracy and independence.
• Serve as a senior resource for billing, insurance, payment plans, and complex financial situations.
• Welcome patients using the AIDET model and provide exceptional service throughout the registration and financial counseling process.
• Resolve escalated billing, insurance, and payment concerns by coordinating with patients, providers, and insurance companies.
• Train and mentor Patient Access Representatives while sharing best practices and supporting team development.
• Assist with department scheduling, team meetings, and operational improvements.
• Monitor registration, insurance, and financial processes for accuracy, efficiency, and regulatory compliance.

Education

High School Diploma or equivalent

Job description

Evara Health in Clearwater, FL is seeking a Front Desk Representative to support patient access and center operations. You will register patients, verify insurance, collect payments, and coordinate appointments to ensure a smooth and positive visit for every patient.

As a senior member of the Patient Access team, you will mentor new staff, assist with scheduling, improve processes for accuracy and compliance, and deliver outstanding customer service throughout the patient journey.