Patient Care Call Center Rep — Remote After 90 Days + Bonuses

denova collaborative health; Phoenix (AZ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

3% company match retirement plan

Disability coverage

Job summary

Denova Collaborative Health LLC seeks a patient services specialist to be the first point of contact for callers, scheduling appointments and guiding patients through insurance and billing questions. You will handle HIPAA-compliant data entry across multiple scheduling systems in a high-volume environment.

The role emphasizes accuracy, communication, and teamwork, with on-site hours 9-6, and the option for four remote days after 90 days if metrics are met.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience in a call center, preferably with a focus on patient care and insurance.
• Excellent communication, organizational, and strong customer service skills required.
• Proficiency in electronic clinical documentation and scheduling systems.
• Exceptional attention to detail and advanced critical thinking abilities.
• Strong problem-solving and conflict resolution skills.
• Accurate data entry skills with the ability to manage multiple tasks and projects simultaneously.
• HIPAA compliant; bilingual in English and Spanish preferred.

Responsibilities

• Answer incoming and outgoing calls for scheduling new and existing patient services in a high-volume call center environment.
• Manage multiple web-based systems to assess patient eligibility, explain insurance costs, and ensure accurate data entry.
• Maintain strict adherence to HIPAA guidelines while handling confidential patient information.
• Achieve key performance indicators such as call adherence, capacity, and attendance standards.
• Conduct and document confirmation calls 48 and 24 hours prior to appointments.
• Collect and update all pertinent demographic information, insurance information, and medical information.
• Collaborate with team members to enhance service delivery and resolve operational issues.
• Other duties and special projects as assigned.

Skills

Communication

Organizational skills

Customer service

Data entry

HIPAA compliance

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Scheduling systems

Electronic health records

Job description

Denova Collaborative Health LLC seeks a patient services specialist to be the first point of contact for callers, scheduling appointments and guiding patients through insurance and billing questions. You will handle HIPAA-compliant data entry across multiple scheduling systems in a high-volume environment.

The role emphasizes accuracy, communication, and teamwork, with on-site hours 9-6, and the option for four remote days after 90 days if metrics are met.