Patient Care Call Center & Case Management Pro

Medical Service Company; Danville (IL); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive pay & commissions

Auto & mileage reimbursement

Advancement opportunities

Medical, Dental & Vision Insurance

HSA Account w/Company Contribution

Pet Insurance

Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Social Recognition Program

Employee Engagement Opportunities

CALM App

401k (with a matching program) / Roth

Company Discounts

Payactiv/On-Demand Pay

Paid vacation, Sick Days, YOU (Mental

Holidays

Résumé du poste

MSC is hiring for a full-time Call Center, Case Management Specialist. The role handles high volumes of inbound calls regarding Respiratory, Durable Medical Equipment and Re-Supplies, aiming for excellent customer service and accurate documentation.

Successful candidates will have at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced team. Competitive benefits and growth opportunities are provided.

Qualifications

• Minimum of 1 year of customer service experience preferred.
• Excellent oral and written communication skills.
• Pleasant personality with excellent phone and interpersonal and organizational skills.
• Ability to prioritize and manage time effectively.
• Knowledge of privacy and data protection regulations, such as HIPAA.

Responsabilités

• Manage high volume inbound calls in a timely manner.
• Follow call center scripts when managing different topics.
• Identify customers' needs, clarify, and confirm information, research the issue, and provide solutions.
• Verify insurance coverage.
• Utilize listening skills to ensure patients' needs or concerns regarding their equipment or services are addressed timely.
• Ensure that all customer requests are managed accurately and effectively.
• Input patient information and orders into the system, as necessary.
• Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol.
• Excellent communication skills to interact with customers over the phone and provide support.
• Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken.
• Responsible for meeting personal and team qualitative and quantitative targets.
• Knowledge of privacy and data protection regulations, such as HIPAA
• Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals.
• Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously.
• Perform other duties as assigned.

Connaissances

Customer service

Oral and written communication

Phone skills

Interpersonal skills

Time management

Formation

High School diploma

Description du poste

MSC is hiring for a full-time Call Center, Case Management Specialist. The role handles high volumes of inbound calls regarding Respiratory, Durable Medical Equipment and Re-Supplies, aiming for excellent customer service and accurate documentation.

Successful candidates will have at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced team. Competitive benefits and growth opportunities are provided.