PAP Resupply Specialist PART TIME

Medical Service Company; Cleveland, Lewis Center, Toledo (OH, OH, OH); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive Pay

Pet Insurance

Employee Referral Bonus Program

Social Recognition Program

Employee Engagement Opportunities

CALM App

Company Discounts

Payactiv/On-Demand Pay

Paid Vacation & YOU (Mental Health)™

Job summary

Medical Service Company in Ohio is seeking a Part-Time PAP Resupply Specialist to support CPAP therapy patients by educating on supplies and promoting the MSC ReFresh Program. You will handle inbound and outbound calls, educate on replacement schedules, and work toward sales metrics while ensuring insurance guidelines are followed.

The role offers competitive pay and benefits. Join a team recognized for performance and employee engagement, with perks like pet insurance and on-demand pay included

Qualifications

• Minimum of two years of customer service or inside sales experience.
• Maintain the highest level of customer care while always acting professionally and courteously.
• Excellent oral, listening and written communication skills required.
• Pleasant personality with excellent phone and interpersonal and organizational skills.
• Displays a high drive to meet or exceed daily performance metrics.
• Ability to develop, organize and coordinate multiple patient lists and files.
• Analytical & problem-solving skills & ability to multitask.
• Works well in a fast paced and fluid professional environment.

Responsibilities

• Handles inbound and outbound patient calls, ensuring needs are addressed accurately and efficiently.
• Promotes the MSC ReFresh Program by educating patients on replacement schedules.
• Converts inbound calls into Sales Orders and revenue per metrics.
• Meets performance standards set by PAP Resupply Manager to ensure success.
• Identifies complimentary products that may benefit the patient.
• Understands insurance guidelines and coverage limits for CPAP Resupply.
• Promotes electronic ordering platforms such as Rapid Reorder and Autoship.
• Uses company Enterprise System to enter orders, research patient inquiries and provide updates.
• Performs other duties as assigned.

Skills

Customer service

Inside sales

Active listening

Oral communication

Written communication

Organizational skills

Team player

Analytical thinking

Multitasking

Education

High school diploma

Tools

Rapid Reorder

Autoship

Enterprise System

Job description

Position:PAP Resupply Specialist PART TIME

Location: Cleveland, Lewis Center, Toledo, OH

Job Id:2384

# of Openings:1

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth andsuccess!

• Competitive Pay
• Pet Insurance
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• Company Discounts
• Payactiv/On-Demand Pay
• Paid Vacation & YOU (Mental Health) Days

The PAP Resupply Specialist ensures patients receive outstanding service, education, and resolution regarding CPAP Therapy by marketing the MSC ReFresh Program and promoting supplies necessary to gain/maintain optimal clinical outcomes.

Responsibilities and Duties:

• Handles inbound and outbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
• Promotes the MSC ReFresh Program by educating patients on the importance of changing out supplies on the clinically suggested and insurance approved schedules.
• Adheres to key performance metrics. Converts 25-30% of inbound calls into Sales Orders and revenue, 15-20 total orders per day.
• Responsible for meeting metric standards set by PAP Resupply Manager to ensure success.
• Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
• Understands insurance guidelines and coverage limits regarding CPAP Resupply.
• Promotes electronic ordering platforms such as Rapid Reorder and Autoship.
• Understands company Enterprise System necessary to enters orders, research patient inquires and status updates for new equipment.
• Perform other duties as assigned.

Qualifications:

Education: Graduate of an accredited high school.

Experience/Knowledge/Skills/Physical Requirements:

• Minimum of two years of progressively responsible customer service or inside sales experience.
• Responsible for maintaining the highest level of customer care while always acting in a professional and courteous manner. Encourage, promote, and maintain strong customer relationships through a partnered approach with external and internal team members.
• Excellent oral, active listening and written communication skills required.
• Pleasant personality with excellent phone and interpersonal and organizational skills (a team player).
• Displays a high drive to meet or exceed daily performance metrics related to key performance indicators.
• Ability to develop, organize and coordinate multiple patient lists and files.
• Analytical & problem-solving skills & ability to multitask.
• Works well in a fast paced and fluid professional environment based on business needs.